Owen Smith
Stores
Personnel Manager - Superstores South
Joined Tesco: June 2003
"What's delighted me about Tesco is the time they've invested in developing me - very hands on, open and honest and I feel I've learnt a lot very quickly."
"I joined Tesco because they offered me the opportunity to specialise in HR within a fantastically successful business. What's delighted me about Tesco is the time they've invested in developing me - very hands on, open and honest and I feel I've learnt a lot very quickly.
"I spent time at the Tesco Academy, where I studied the Options Programmes and Leadership Framework. These are incredibly well planned and thought out and designed to help deliver our customer and people promises - they've also taught me excellent ways to build my own team's capability.
"Of course, you're not just 'spoon-fed' all the answers. It's a two-way process. Tesco expect you to show plenty of commitment and enthusiasm - as well as a passion for putting the customer first. It's a very fast-paced environment but the support is there every step of the way to help ensure everyone reaches their full potential.
"Now I get an enormous sense of achievement by helping people develop their careers and move forwards. This gives me a great sense of satisfaction and I really enjoy coming to work. After all, customers will always get better service from people who are motivated and really want to be there."
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