Cardiff Customer Service Advisor Full and Part Time

Key Information

Hours: between 16.00 - 23.00
Salary: Competitive
Location: Cardiff CF14 4TT United Kingdom
Apply By: 12/04/2016

We offer excellent benefits that help to make Tesco a great place to work.

There are also a variety of excellent share schemes you can be part of, to share in our success.

After 6 months you will receive a Privilegecard, giving you 10% discount on your Tesco shopping throughout the year, both in-store and on-line.

There are also additional special offers available to colleagues throughout the year.

Competitive salary:

  • Starting rate 8.02 per hour (90%)
  • Increasing by 5% after 6 months
  • Increasing by a further 5% after 12 months

About The Job

Shift available:

Contracted 30 hours over 5 days

6.5 hour shifts between 16.00 and 23.00 with a maximum of 1 in 2 Saturdays. (No Sunday)

We offer excellent benefits that help to make Tesco a great place to work.

There are also a variety of excellent share schemes you can be part of, to share in our success.

After 6 months you will receive a Privilegecard, giving you 10% discount on your Tesco shopping throughout the year, both in-store and on-line.

There are also additional special offers available to colleagues throughout the year.

Competitive salary:

  • Starting rate 8.02 per hour (90%)
  • Increasing by 5% after 6 months
  • Increasing by a further 5% after 12 months

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues. It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience.

We are passionate about our food, merchandise and services and will always try to get things right for our customers.

We are always looking for people who have a hunger to work with customers and colleagues across our exciting business. We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers.

Giving great service to our customers is the key to the future success of our business and as we continue to do this even better, we are recruiting permanent Customer Service Managers at our Cardiff Customer Engagement Centre.

Main Responsibilities

I am the first point of contact for our customers and I aim to make this positive relationship from the outset.

I work hard to retain Customer loyalty and ensure that I deliver world class service by;

  • Actively listening to my customers and responding appropriately.
  • Taking control of the situation, asking appropriate questions to get to the root cause, and demonstrating that I really want to help.
  • I take ownership of the issue, identify all points, and address each and every one of them.
  • I think of solutions for my customers, setting realistic expectations, and offering a range of options where possible.
  • I treat every customer as an individual and tailor my response to meet their needs.

    I put myself in my customer’s shoes;

  • I think of how I would like to be treated and draw upon my own experiences, to do my very best for my customer
  • I look for ways to build rapport with my customer, so that they will have faith in me, and Tesco
  • I am polite, courteous and demonstrate appropriate levels of empathy and compassion
  • I always follow-up on my promises and do what I say I will do.

    I use my knowledge of the Tesco business and systems to;

  • Capture customer information quickly and accurately to enable a tailored service to my customer, and to assist the wider business in understanding our customers better and driving their loyalty.
  • Utilise our systems and knowledge base to find answers to my customer’s queries.
  • I spot trends and patterns and escalate breaking issues to the appropriate department or Manager.

    I continually improve my own capability and that of my colleagues by;

  • Sharing my knowledge freely with others.
  • Working hard to meet my objectives and preparing for and participating fully in 1:2:1’s I have the knowledge and previous experience in a Customer Service/retail background.
  • I understand the Tesco business and believe that the Tesco Values, our Colleagues and Customers are at the heart of everything we do.
  • Are you warm, friendly and approachable?
  • Do you have a passion to deliver great customer service?
  • Do you have great communication skills?
  • Do you thrive whilst working in a supportive team?
  • Would you go the extra mile for your customers?
  • Can you adapt to working in a fast paced ever changing environment?

    If you have answered yes to all of the above, we can’t wait to hear from you.

Ideal Candidate

Our business opening hours at the Cardiff Customer Engagement Centre are;

  • Monday to Sunday 06:00 to 23:00
  • Shift available:

    Contracted 30 hours over 5 days

    6.5 hour shifts between 16.00 and 23.00 with a maximum of 1 in 2 Saturdays. (No Sunday)

  • Due to the nature of our business, meeting our customer needs demands flexibility from colleagues therefore, we are looking for candidates who can be flexible with their days off and their shift start and end times.

Relevant Experience

  • You will have previous retail, customer service or contact centre experience

    Selection will be based on the following criteria;

  • Your skills and whether you meet the criteria
  • Your previous experience

    You will receive an email confirmation once your application has been submitted successfully.

    Closing date for this vacancy is midnight on Tuesday 12th April

About the Company

Please refer to Job Introduction