Head of Product, Fulfilment Points

Hours: 36

Salary: Competitive

Location: Welwyn Garden City, Hertfordshire, AL7 1GA

United Kingdom

Apply by: 15/12/2017

Head of Product, Fulfilment Points

Welwyn Garden City, Hertfordshire, AL7 1GA

About the role

About The Technology - Fulfilment Points Team
Tesco has been working with 3rd parties and developing its own fulfilment systems for over 30+ years. These technologies underpin:

  • A world leading supply chain to replenish our stores,
  • Fulfilment of F&F Clothing & General merchandise orders 
  • Meeting our customers’ needs in the world’s largest ‘grocery home shopping’ business.

Tesco is an exciting place to be at the moment as we have a reenergised surge of focus on the technology that underpins our business. This role will be to lead the team that sets the global vision and roadmap for all our fulfilment systems whether they be in a depot, fulfilment centre or store. We are looking for innovation and customer focus to be at the heart of the thinking behind this roadmap. If this sounds like you please get in touch.

You will be responsible for

The Role – Head of Product, Fulfilment Points  
Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures:


  • Accountable for the Fulfilment Points technology products across Tesco, involving multiple internal/external stakeholders, driving product strategy, roadmap and execution by leading a team of talented Product Mangers.
  • Understand customers and business stakeholders and their pain points really well and steer the team in the right direction by putting best team members in the most value generating products/business priorities.
  • Set clear goals and KPIs for team members and periodically review all the KPIs owned by the team spanning across multiple products. 
  • Accountable for the products in your area hitting the agreed KPI’s.
  • Act as an advisor to the Director on team-related issues and strategic direction of the team and for overall portfolio of products required to deliver the business strategy within the unit.
  • Handle conflicting priorities really well, communicate clearly and understand how to drive a high level of focus and excellence with a strong, talented, opinionated team.
  • Identify and remove impediments faced by the team by working with the Director and other stakeholders, proactively flagging off any risks/delays in commitments.
  • Contribute in capability and capacity planning for Product Management to ensure capacity to deliver work.
  • Build and nurture a great team of Product Managers.
  • Motivate the team by ensuring they have fulfilling roles, proper rewards and recognition strategies.
  • Conduct fair performance appraisal and provide constructive feedback for team/individuals to improve and facilitate the development of individuals in the team.
  • Collaborate with Director to understand future demand and direction.
  • Understand the concepts of Systems Thinking and apply it to organize Products/Services and Teams accordingly.
  • Lead discussions on the delivery of key programmes/initiatives and ensure all the resources are aligned towards delivering those and work towards resolving any bottlenecks/risks.
  • Manage resources within the constraints of the budget provided/allocated and effectively utilize available capacity across different ownership areas to drive prioritized work.
  • Maintain and establish new relationships with suppliers and business partners relating to the product portfolio.
  • Work with engineering leaders to ensure the Product team capabilities are in sync the technical strategy, keeping future roadmap/likely requirements into account and build team capabilities accordingly.
  • Responsible for making build vs buy decisions in collaboration with senior technology counterparts based on what is best for the product strategy.
  • Play a major role in the interview processes for Product positions and champion 'raising the bar' on the capability of the product family.
  • Create a culture of innovation and continuous improvement of delivery methodologies.
  • This role will best suit an individual who enjoys working as part of a team, is well organised, pragmatic and a lateral thinker with an inquisitive mind who is motivated to make change for the better and, most importantly, puts our customers first.

You will need

Key Skills and Experience
You’ll need to have demonstrated experience of:

  • Setting the product vision & road map for supply chain & fulfilment systems.
  • Have proven success in leading a cross functional team of highly talented and opinionated Product Managers across various geographies and delivering multiple products (at least one new product/idea) from conception to go-live, through standard software product development lifecycle and got measurable success across defined KPIs.
  • Experience in setting product objectives, goals and KPIs/metrics and leading the team to either achieve or exceed them.
  • Experience making build vs. buy decisions and vender selection in the past.
  • Demonstrate considerable expertise and experience in Product Management and can drive the strategy and direction of multiple complex products.
  • Experienced in capacity planning, forecasting and working with senior stakeholders to understand future demands and align allocation/ hiring.
  • Efficient in stakeholder management and has ability to steer the team in the right direction by putting best team members in the most value generating products/ business priorities.
  • Knowledge and experience of product management best practice and methodologies and strong technical acumen.
  • Technically competent to influence and understand the solution context and approach and aid engineering in estimating the complexity of work being requested.
  • Understand the impact of Tech debt and the value Tech upgrades can bring in, and can hold objective conversations with technology counterparts to prioritize it during any sprint.
  • Have great prioritization and decision making skills and have made good decisions/ judgements around business priorities and resource allocation, etc.
  • Experience in conducting fair appraisals and handling conflicts.
  • Experience in building/hiring, grooming a team of Product Managers, UX/UI and Data Analysts.


  • Flexibility, ability to plan and organise, responsiveness, creativity, self-starter
  • Able to build solid working relationships with peers and senior leadership
  • Ability to demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation.

About us

About Tesco

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home, out shopping, on the move, anywhere in the world.

We want our customers to be inspired and whatever they are looking for, we’re finding bigger and better ways to provide it.

Everything is underpinned by our continuous drive for the best tools and technology to deliver our vision. We’re driving innovation and transforming our Technology to become the world’s leading retailer.

We need people who share our ambition to deliver for our customers; Passionate and confident people willing to take the initiative and drive us forwards. In return we offer excitement, a great team, an excellent benefits package, and significant career development opportunities.

Joining us means playing a part in defining; building and launching an ambitious roadmap of digital products that could affect the lives of millions of people over the years to come.

If that sounds exciting then we'd love to hear from you.

The position will be based at our Technology Centre in Welwyn Garden City, Hertfordshire. As our fulfilment centers & depots are across the world there will be some expectation of travel.

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

  • An annual bonus scheme of up to 45% of base salary.
  • Car Allowance of £7,320 per annum
  • Privilegecard (including a 2nd card for a family member) after 6 months service with 10% off most purchases at Tesco.
  • A retirement savings plan:  6%-10% contribution rate
  • Life Assurance - 5 x contractual pay 
  • Buy As You Earn Scheme
  • Save As You Earn Scheme
  • Health Screening every 2 years
  • Deals & Discounts through Tesco including Tesco Mobile & Tesco Bank
  • Deals and Discounts through many other external businesses

Application process

Our office application process varies depending on the role and the level of experience needed.

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