Our Culture

Core Purpose


Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. 

That's why we've chosen 'Serving Britain's shoppers a little better every day' as our new core purpose. As a business, serving customers is at the heart of everything we do, from colleagues in our stores to those of us in supporting roles. 

In the UK, we serve some 66 shoppers every second, so it's our goal to make sure that every one of those customers experiences just a little better service on each visit. 


Little Helps Plan


The Little Helps Plan is a core part of our business and helps us to deliver our purpose of serving shoppers a little better everyday.

The plan sets out how we will make a positive difference to our customers, colleagues and communities, suppliers, shareholders and the environment and is the framework through which we shape our long-term approach to sustainability. It enables us to demonstrate, monitor and improve our performance, both within our own operations and the wider supply chain, as we pursue transformative change and lead industry-wide action to tackle some of the biggest social and environmental challenges facing the world today.

Our Little Helps Plan all starts with :

  • People–  Tesco colleagues and in our supply chain:
  • It’s about serving customers with affordable, healthy, sustainable Product;
  • supporting communities in Places where we have a stake; 
  • and working in a way that protects the Planet.

Our pillars focus on a number of priority areas where we are committed to doing the right thing and making a big difference. The Little Helps Plan, as with all other parts of the business, is underpinned by our Code of Business Conduct which ensures we use our values and leadership behaviours to guide our conduct and decision-making so that we are always doing the right thing for each other and the business.

For more information on the Little Helps Plan, please visit our PLC site.


Value in Your Town 


We commissioned independent research to understand the role we play in supporting communities across the UK. Measuring our contribution helps us to understand what more we can do to serve our customers a little better. 

To read the full socio-economic report and find out more about how we support your local community please visit our PLC site.

Read stories about Our Culture

Flic Lewis

Flic Lewis

''When opportunities come your way go for it, be open minded and you never know where that path may lead you,''

Dani & Charlie

Dani & Charlie

“We have the flexibility to work from home on the odd occasion when we need to, but we would both rather work in the office to get the job done, than bring it home with us.”

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