Our Culture

Our values

Our values are central to our business and help us to understand how to put our core purpose into practice. Since we first introduced our values more than a decade ago, they have become a central part of our culture. They make sure that every person at Tesco understands what's important - from how we work together as a team to how customers are at the centre of what we do.

No one tries harder for customers

Understanding people - customers, colleagues, communities - and what matters to them, and then trying to make those things better, is at the heart of Tesco. It's about listening to people and talking to them using all the tools at our disposal, from Clubcard data to social media, then acting by changing and innovating to meet their needs.

We treat people how they want to be treated

We know that looking after our colleagues in a culture of trust and respect is essential to the success of Tesco. Where colleagues feel recognised and rewarded, where they have the opportunity to get on and where they are supported in their development, they in turn try their hardest for customers.

Every little help makes a big difference

It's the value we live by to make sure we serve our customers, colleagues and their communities a little better every day. It really captures how, when we add up all the small things we do, Tesco can make a big difference to the issues that people really care about.

Our core purpose:

Serving our customers, communities and planet a little better every day.

Serving our customers, communities and planet a little better every day means we always keep customers at the heart of what we do, while also reflecting our responsibilities to the communities we serve and to society more broadly.

Customers

Everything we do begins and ends with our customers. By understanding our customers, we can anticipate and respond to their needs and expectations.

As a Group we serve a wide range of different customers, in different settings, from retail customers through to banking, mobile, Booker’s wholesale customers, and dunnhumby’s retailer and supplier clients.

Communities

The role we play in the thousands of communities we serve is vital – whether it's creating good jobs, supporting local suppliers and producers, or helping local causes through our community programmes.

Planet

Our commitment to sustainability is core to our business. It drives our work across our own operations and our supply chain to reduce our environmental impact and support a healthier way of living.