Our Culture

Our business was built with one simple mission - to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. 

Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. 

That's why we've chosen 'Serving Britain's shoppers a little better every day' as our new core purpose. As a business, serving customers is at the heart of everything we do - from colleagues in our stores to those of us in supporting roles. 

In the UK, we serve some 66 shoppers every second, so it's our goal to make sure that every one of those customers experiences just a little better service on each visit. 

 

How the Tesco Values influence the way we work

 

Our values are central to our business and help us to understand how to put our core purpose into practice. Since we first introduced our values more than a decade ago, they have become a central part of our culture. They make sure that every person at Tesco understands what's important - about how we work together as a team and how customers are at the centre of what we do.

  • No one tries harder for customers
  • We treat people how they want to be treated
  • Every little helps makes a big difference

 

Little Helps Plan

 

‘Every little help makes a big difference’ is a core value at Tesco. It drives what we do every day for our colleagues around the world, in the thousands of communities where we operate, and for the millions of customers we serve. It is also the idea at the heart of the Little Helps Plan, which sets out how Tesco will make a difference to the social and environmental challenges that matter most to our customers, colleagues and communities.

We can make the greatest contribution by focusing on our people, our products and our places, the three pillars of the Little Helps Plan. Underpinning these pillars are a number of areas where we remain committed to doing the right thing, which we call our Foundations, and cover important issues such as carbon reduction, health and safety, cyber security and anti-bribery.
The Plan is driving us to create a business where colleagues can get on, whatever their background; to help customers make healthier choices and enjoy good quality, sustainable products, at affordable prices; to ensure sure no food that could be eaten is wasted; to reduce the environmental impact of our packaging; and support the communities we serve. Since launching the Little Helps Plan in 2017, we have made good progress on all these areas and you can access our 2018 update below.

 

For more information on the Little Helps Plan, go to our PLC site https://www.tescoplc.com/little-helps-plan/.

 

Value in Your Town 

 

We commissioned independent research to understand the role we play in supporting communities across the UK. Measuring our contribution helps us to understand what more we can do to serve our customers a little better. 

To read the full socio-economic report and find out more about how we support your local community go to our PLC site https://www.tescoplc.com/se-report/

Read stories about Our Culture

Flic Lewis

Flic Lewis

''When opportunities come your way go for it, be open minded and you never know where that path may lead you,''

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Ronan Busfield

“Music has always been a big part of my life. I’ve missed not being able to indulge my passion and I saw Britain’s Got Talent as a perfect way to pursue this.”

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