Inside Tesco

How we work

Our colleagues serve our customers and distribute our products every day. It really matters that we give them the greatest possible support to do their work and develop as individuals. We want all our colleagues to be proud of what they achieve and feel supported to put customers first in everything they do.


Since we first introduced our Tesco Values more than a decade ago, they have become a vital part of our culture, and an essential underpinning of our growth and success. They ensure that all of us at Tesco understand what’s important – about how we work together as a team and how customers are at the centre of what we do. They are universal values, which have helped guide our people as Tesco has grown into new markets and new countries.

Our three values guide how we make brilliant little differences for customers, colleagues and communities:

  • No one tries harder for customers
  • We treat everyone how they want to be treated
  • Every little help makes a big difference

Our success is all down to our talented and committed colleagues who work together to get it right for customers every day. We know it’s not just what we do that matters, it’s how we do it too – and we value both equally.

We know that looking after our colleagues in a culture of trust and respect is essential to the success of Tesco. Where colleagues feel recognised and rewarded for the work they do together, where they have the opportunity to get on and where they are supported in their development as they move through their careers in the business – they in turn try their hardest for customers.

We have a clear vision for learning and development. We want to inspire all our colleagues to learn and have the skills they need to be their very best, now and in the future.

We’re innovating to provide learning and development that really makes what matters to colleagues better. We combine traditional classroom learning with digital, social and on-the-job learning. We know this kind of blended offer is at the forefront of a culture of learning we want to instil at Tesco. 

A huge focus here at Tesco is to support and develop great managers. We have fantastic Leadership programmes that offer our colleagues the opportunity to really grow and flourish in leadership roles. This is supported by fantastic courses around People Management and behavioural excellence.

About Us

As a business, serving customers is at the heart of everything we do – from colleagues in our stores to those of us in supporting roles.

Tesco was built with a simple mission: to be the champion for customers. Over the years we’ve done this through lots of little, helpful differences: new stores and ways of shopping; service which saves time and makes life simpler; helping to make great food available to all.

Our mission is the same today. Our customers are hard-pressed for both time and money. They want great value and great service. They expect great products which they can buy easily. Wherever we work, they want us to do the right thing – for them, their communities and the environment.

With over 480,000 colleagues around the world in 11 markets, we have the opportunity to improve the shopping experience of millions of people every week.

Small actions, big difference. Helping to make our customers’ lives easier, every day.

In other words – Every Little Helps.

Tesco is made up of a wide variety of businesses. Find out more about them.

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