One Stop - Customer Insight Analyst

Hours: 37.5 hours per week

Salary: Competitive + Benefits

Location: Apex Road, Brownhills WS8 7HU

United Kingdom

Apply by: 17/01/2019

One Stop - Customer Insight Analyst

Apex Road, Brownhills WS8 7HU

About the role

At One Stop we aim to serve our local shoppers a little better every day, with a culture that is friendly, fun and where everyone is treated with respect, you have a really great place to work. As part of the team you can make a difference to our business by:

  • Treating each other how they like to be treated.
  • Making things easier.
  • Working together as one team.
  • Making our customers at the heart of everything we do.

We want you to understand the business inside out, we need you to live and embed our values and build great relationships with the amazing people across our business.

You will be responsible for

  • You represent the voice of the customer and support the One Stop Insight Manager to ensure business decisions are informed by robust and reliable customer analysis.
  • Supporting the One Stop Insight Manager and future One Stop customer strategy analysing customer, brand and market behaviour, identifying and understanding trends and making quantifiable recommendations for opportunities to improve the business.
  • Working as part of Tesco’s Insight Team to leverage Insight experience and resource for the benefit of One Stop’s commercial performance.
  • Measuring the effect of different customer investments and business decisions using the most suitable methodologies.
  • Delivering the day to day running of our store’s Customer Experience programme, working closely with agencies and One Stop Retail colleagues to deliver an improved customer experience in store.
  • Bringing data to life for business leaders through clear and impactful communication, presentation writing and delivery.
  • Supporting the One Stop Insight Manager with all ad-hoc customer research informing or measuring the success of One Stop’s business plans.
  • Working with Tesco’s Pricing team to issue weekly convenience price reporting to the One Stop Product team, ensuring 100% accuracy.
  • Working with the One Stop Insight Manager to deliver ad hoc price reporting requests and reviewing our quarterly price position against the market place, offering proposals for inflation or price investment.

You will need

  • A numerate degree.
  • You are comfortable with analysis and numerical skills.
  • You have great drive and enthusiasm.
  • SQL (or similar), Excel, PowerPoint skills.
  • Excellent time management, planning and organisational skills.
  • Excellent attention to detail would be a key aspect of the role.
  • Strategic thinking to develop clear plans.
  • Agency and stakeholder management skills.
  • Knowledge of the convenience retail sector (desirable).

About us

One Stop Stores Ltd is a leading organisation in the UK Convenience Store market, we are owned by Tesco PLC but operated as a separate business.

One Stop is a retail convenience business with over 850 shops and a key focus on being the best store for customers in the neighbourhood. Open 7 days a week

One Stop aims to meet the needs of all its local customers. Since 2003 we have been a subsidiary of Tesco.

With our stores situated throughout England and Wales, there’s sure to be a
One Stop near where you live or work.

What’s in it for you

At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:

  • 10% Discount in One Stop & Tesco stores
  • Discounted Tesco pharmacy services
  • Discounted shopping website
  • Free eye Test
  • A great holiday package
  • A commitment to your career development
  • Community involvement and charity work
  • Pensions Scheme

One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco.

Application process

Our office application process varies depending on the role and the level of experience needed.

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