UX Research Manager

Hours: 36

Salary: £0 - £0

Location: London

Apply by: 31/03/2019

UX Research Manager


About the role

At Tesco our focus is on the customer and so we are looking for a Research Manager to establish and drive a team of researchers to identify customer needs and deliver insights that inform the development of compelling user friendly interfaces and digital products.  

You will define the way the UX research specialists work with our multidisciplinary team made up of Designers, UX, Product Managers, Marketing and Technology to shape customer experience strategy and improvements. 

You are a natural problem solver who is highly skilled in a range of research methods with experience turning research findings into actionable user centred design and product goals. You excel at sharing insight artefacts that inspire and aid user centred design.   

As our ideal candidate, you have a passion for understanding people, their motivations, their behaviours and the challenges they face. You have excellent observational and analytical skills, the ability to collaborate with other teams, and a relentless determination to do what is right for customers. You will be an advocate for users and user experience research within Tesco challenging user experience problems that impact millions of customers, and inspire others to follow suit. You set high standards for yourself and your team. 

You will be responsible for

  • Manage a UX Research Team of researchers, including hiring, professional development, performance reviews, oversight, etc. 
  • Identify and prioritise research needs, resourcing and budget to drive strategy for key projects. Support the team to define, influence, and drive the user experience vision for projects. 
  • Execute qualitative and quantitative UX research throughout the design and development lifecycle, from early strategic direction through post-release validation. 
  • Be ultimately responsible for all UX research output from your team. Review and provide feedback for insight generated by your team. 
  • Work closely with the Product and Design teams to ensure research insights are incorporated. Support the Product and Design teams in establishing successful processes and ways of working.  
  • Connect with the Insight team to maximise use of existing insight, avoid duplication and to align best practice. 
  • Develop relationships across the business to collate existing data and insights to inform product strategy, and collaborate on end-to-end research that looks across the customer journey. This may include leading workshops with cross-functional teams to ensure that findings and insights are translated into actionable product goals and direction. 
  • Share research expertise and knowledge with others, and encourage the wider team to actively participate in UX Research, to improve organisational capability and challenge team thinking. 
  • Evangelise research as a strategic driver for our products and services. Share customer insights with the broader organisation in creative ways to increase customer empathy. 

You will need

  • Expert-level knowledge in the field of UX research with at least 5 years’ experience of working as a UX researcher on digital products.  
  • Considerable knowledge and hands-on experience with a wide range of qualitative and quantitative research methods and techniques (such as usability testing, ethnography, contextual enquiry, creation of user profiles personas, journey mapping, surveys, competitor analysis). 
  • Strong track record of research results impacting product strategy and development. 
  • Experience of working in an agile product development environment and applying lean UX research methods. 
  • Experience managing and leading high-performing UX research teams 
  • Excellent communication, presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organisation. 
  • Ability to collaborate with a wide set of stakeholders including designers, product managers, developers and analysts. 

About us

  • We are researching, designing and building products to solve real world problems at scale, with impact for tens of millions of people
  • There are great team members and managers to learn from
  • We are agile and enlightened in our approach to building products and teams
  • There’s a great atmosphere and we work sustainably as a team
  • Tesco has a “do the right thing” mentality
  • We promote flexible working


If that sounds exciting, then we'd love to hear from you.

What’s in it for you

  • An annual bonus scheme which you can achieve up to 3.5% of base salary
  • Colleague Clubcard (including a 2nd card for a family member) after 6 months service with 10% off most purchases at Tesco
  • Holiday starting at 25 days plus a personal day
  • A retirement savings plan - 4%-7.5% contribution rate
  • Life Assurance - 5 x contractual pay
  • Buy As You Earn Scheme which allows you to buy Tesco shares and save tax after 3 months of service
  • Save As You Earn Scheme which gives you the opportunity to save direct from your pay for three or five years with the option of using your savings to buy Tesco shares at a discounted price after 1 year of service
  • Access to Tesco Learning and Development Academy, Safari Books https://www.safaribooksonline.com and Pluralsight Technology Learning Platform https://www.pluralsight.com
  • Deals & Discounts through Tesco including Tesco Mobile & Tesco Bank
  • Deals and Discounts through many other external businesses
  • Cycle to work and Car Share Schemes

Application process

Our office application process varies depending on the role and the level of experience needed.

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