Hours: 36
Salary: £0 - £0
Location: London
United Kingdom
Apply by: 31/03/2019
London
Our mission is to be the most helpful we can be to each customer shopping in our stores and to our colleagues who serve them. Meeting their needs through identifying and designing useful and frictionless user experiences, across our physical store estate and enterprise capabilities. Taking the effort out of shopping In Store, making it simple and more enjoyable to shop with Tesco. Focused on solving the ‘right’ problems in the best way to deliver end to end experiences that our millions of Customers and Colleagues love and value, earning their trust and loyalty.
The User Experience Design team within Technology Product Group, is a customer obsessed, data informed, and insight driven multi-disciplinary team of talented and passionate UX and UI Designers and UX Researchers. Working on portfolio of products focused on, but not limited to, the In Store Tesco shopping experience across digital touchpoints. For example, scan as you shop, self-service checkouts, main bank checkouts, service areas, shelf edge screens, colleague devices and service screens etc. Helping to push the boundaries of how we deliver the best retail digital experiences and customer service in our physical store environments. That delivers value to the business and our customers.
Applying User Centred Design methods to problem solving throughout the product lifecycle. Collaborating closely with Product Managers, Engineers, Stakeholders, Global Insight teams and wider design teams. Understanding, championing and building empathy for customers and colleagues evolving needs, expectations, motivations and behaviours. Providing the Research and Design to identify user needs, evaluate and validate hypothesis and our design solutions. Delivering evidence based experiences that are customer centric and support a coherent and compelling brand experience Working in an agile way, using a dual track product discovery and delivery approach to product development.
Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures:
You’ll need to have demonstrated experience of:
Personal
Our vision here at Tesco is to become every customer's favourite way to shop online, whether they are at home, out shopping, on the move, anywhere in the world.
We want our customers to be inspired and whatever they are looking for, we’re finding bigger and better ways to provide it.
Everything is underpinned by our continuous drive for the best tools and technology to deliver our vision. We’re driving innovation and transforming our Technology to become the world’s leading e-commerce business.
We need people who share our ambition to deliver for our customers; Passionate and confident people willing to take the initiative and drive us forwards. In return we offer excitement, a great team, an excellent benefit package, and significant career development opportunities.
Joining us means playing a part in defining; building and launching an ambitious roadmap of digital products that could affect the lives of millions of people over the years to come.
If that sounds exciting, then we'd love to hear from you.
We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to: