Senior UX Designer

Our mission is to be the most helpful we can be to each customer shopping in our stores and to our colleagues who serve them. Meeting their needs through identifying and designing useful and frictionless user experiences, across our physical store estate and enterprise capabilities. Taking the effort out of shopping In Store, making it simple and more enjoyable to shop with Tesco. Focused on solving the ‘right’ problems in the best way to deliver end to end experiences that our millions of Customers and Colleagues love and value, earning their trust and loyalty.

The User Experience Design team within Technology Product Group, is a customer obsessed, data informed, and insight driven multi-disciplinary team of talented and passionate UX and UI Designers and UX Researchers. Working on portfolio of products focused on, but not limited to, the In Store Tesco shopping experience across digital touchpoints. For example, scan as you shop, self-service checkouts, main bank checkouts, service areas, shelf edge screens, colleague devices and service screens etc. Helping to push the boundaries of how we deliver the best retail digital experiences and customer service in our physical store environments. That delivers value to the business and our customers.   

Applying User Centred Design methods to problem solving throughout the product lifecycle. Collaborating closely with Product Managers, Engineers, Stakeholders, Global Insight teams and wider design teams. Understanding, championing and building empathy for customers and colleagues evolving needs, expectations, motivations and behaviours. Providing the Research and Design to identify user needs, evaluate and validate hypothesis and our design solutions. Delivering evidence based experiences that are customer centric and support a coherent and compelling brand experience Working in an agile way, using a dual track product discovery and delivery approach to product development. 

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures:

• Create and deliver user centered, insight driven and compelling brand experiences, with a retail focus, that are coherent throughout the end to end customer journey. Identify and produce experience designs and artefacts required for digital Product/s experience in line with the agreed outcomes, success criteria, quality standards and digital design system patterns, that are appropriate for all customer and colleague interactions.
• Establish the experience design vision for key pieces of the user experience flow, taking advantage of what is possible from the device capability and emerging usability patterns from leading popular user experiences.
• UX design activities and deliverables you will work on include but are not limited to: defining and documenting the information architecture, evaluating existing systems and processes including service blueprints, create data models, taxonomies and ontologies, data-flows, journey maps, service blueprint concept sketches, wireframes, storyboards, simple prototypes and detailed interaction specifications.
• Manage and mentor junior members of the team and support the Lead UX Design manager. Contribute to the advancement of best practices in UX design by sharing knowledge, insights and refined processes. 
• Collaborate with your product teams, wider design, global insights, analytics and store operations and service teams and stakeholders to understand the user needs, motivations, behaviours and performance measures relevant to the product portfolio your working on, to inform and validate the experiences you’re designing. 
• Communicate and clarify UX design specifications with your product team and the wider design teams. Help to validate and monitor quality implementation of design deliverables and identify and communicate opportunities for excellence within a product. 
• This role will best suit an individual who enjoys working as part of a close-knit team, is well organized a self-starter, pragmatic and a lateral thinker with an inquisitive mind who is motivated to make change for the better and, most importantly, puts our customers and colleagues first.
• Reports to the Lead Experience Design Manager for the In Store shopping Experience in the Technology Product Group.

You’ll need to have demonstrated experience of:

• Understanding and practice of a wide variety of customer led design practices.
• Expertise in information design, information architecture, interaction design, user research, conceptual design, prototyping, detailed design and implementation. Some service design and sound design experience is desirable.
• Creation of a range of UX deliverables including sketching, journey maps, service blueprints, flows, scamps, wireframes, and simple prototypes, using a variety of design tools such as Sketch, OmniGraffle, Axure, Zeplin and similar.
• Experienced working with UX Researchers to plan and execute qualitative and quantitative research projects and the use of data and insight to evolve understanding of customer behaviour and product decisions.
• Working effectively with multi-disciplinary teams and understanding how to contribute to all phases of the product development lifecycle.
• Experienced in leading and designing experiences across multiple platforms and devices, including Apps and Web and arm’s length interfaces.
• Excellent verbal and written communication skills – you must be able to articulate complex concepts to a diverse audience.
• Follow a customer centric and insights driven iterative design approach. With a portfolio or samples of work demonstrating experience creating user-centred design solutions.
• Proven ability working in a fast-paced product-based e-commerce environment, ideally retail. In an agile way, using a dual track product discovery and delivery approach to product development.
• Experience with data analytics and optimization tools such as Omniture, Test and Target, and an understanding of AB and MV testing would be a bonus.
• While a formal degree is not a requirement, we expect a solid understanding of the various UX design disciplines and the underlying theory in areas of interaction design, usability, psychology, visual and information design, information architeture and human factors. With 5+ years’ experience as a practitioner in UX design.

Personal

• Friendly, flexible with ability to plan and organise, responsiveness, creativity, self-starter
• Able to build solid working relationships with peers and senior leadership
• Ability to demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation.

Our vision here at Tesco is to become every customer's favourite way to shop online, whether they are at home, out shopping, on the move, anywhere in the world.

We want our customers to be inspired and whatever they are looking for, we’re finding bigger and better ways to provide it.

Everything is underpinned by our continuous drive for the best tools and technology to deliver our vision. We’re driving innovation and transforming our Technology to become the world’s leading e-commerce business.

We need people who share our ambition to deliver for our customers; Passionate and confident people willing to take the initiative and drive us forwards. In return we offer excitement, a great team, an excellent benefit package, and significant career development opportunities.

Joining us means playing a part in defining; building and launching an ambitious roadmap of digital products that could affect the lives of millions of people over the years to come.

If that sounds exciting, then we'd love to hear from you.

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

• Career development framework training
• An annual bonus scheme which you can achieve up to 3.5% of base salary.
• Privilege card (including a 2nd card for a family member) after 6 months’ service with 10% off most purchases at Tesco.
• A retirement savings plan - 4%-7.5% contribution rate
• Life Assurance - 5 x contractual pay
• Buy As You Earn Scheme
• Save As You Earn Scheme
• Deals & Discounts through Tesco including Tesco Mobile & Tesco Bank
• Deals and Discounts through many other external businesses