Supplier Support Resolution Agent

Hours: 36

Salary: Competitive

Location: Shire Park, Welwyn Garden City, Herts AL7 1TW

United Kingdom

Apply by: 25/03/2019

Supplier Support Resolution Agent

Shire Park, Welwyn Garden City, Herts AL7 1TW

About the role

Act as an escalation point for internal query resolution teams. Required to cut through hierarchies and work cross functionally across the business to mitigate any risk of GSCOP breach with regards to supplier invoice queries.

You will be responsible for

Ensuring that Tesco is compliant with the Groceries Supply Code of Practice (GSCOP) query resolution guidelines by:

  • Understanding issues quickly and categorising them effectively to enable quick resolution
  • Summarising issues for various stakeholders enabling them to take decisions quickly
  • Following escalation matrix to ensure all possible opportunities are given to the business to provide evidence to support query resolution
  • Communicating effectively with various functions across the business
  • Ensuring queries are resolved within agreed timelines
  • Working with the Supplier Support Manager to manage exceptions

You will need

  • Though experience is not mandatory, it would be advantageous to have previous experience in query management roles.
  • Ability to summarise complex issues
  • Great interpersonal skills,ability to build good working relationships with colleagues across the business
  • Time management
  • Ability to work under pressure with tight deadlines
  • Being able to communicate clearly
  • Quick learner
  • Attention to detail

Teams you will work with:

  • Commercial Colleagues
  • Category Directors
  • Tesco Primary
  • Finance Query resolution teams
  • Any other team involved in Supplier Invoicing Process

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues. It is part of what makes Tesco such a great place to work and we are proud to have been accredited as one of Britain’s Top Employers again this year.

We are the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, we have a vast variety of roles and we are always looking for people who have a hunger to work with customers and colleagues across our exciting business. We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers.

We are proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings to enable us to serve our shoppers a little better every day. We strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range applicants from all walks of life and we would love to hear from you!

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

  • An annual bonus scheme which you can achieve up to 3.5% of base salary
  • Colleague Clubcard (including a 2nd card for a family member) after 6 months service with 10% off most purchases at Tesco
  • Holiday starting at 20 days plus a personal day
  • A retirement savings plan - 4%-7.5% contribution rate
  • Life Assurance - 5 x contractual pay
  • Buy As You Earn Scheme
  • Save As You Earn Scheme
  • Deals & Discounts through Tesco including Tesco Mobile & Tesco Bank
  • Deals and Discounts through many other external businesses

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date


Application process

Our office application process varies depending on the role and the level of experience needed.

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