One Stop - EPOS Helpdesk Support

Hours: 37.5 Hours Per Week

Salary: Competitive + Benefits

Location: Apex Road, Brownhills WS8 7HU

United Kingdom

Apply by: 19/03/2019

One Stop - EPOS Helpdesk Support

Apex Road, Brownhills WS8 7HU

About the role

All stores will be having a new EPoS system installed (tills and back office) over the next 2 years and the role will assist store colleagues with queries on the new system in their first few weeks of using it.

The role will involve joining the Store Support Helpdesk Team for a 9-month period and being one of the first to be fully trained on the new EPoS system.

You will be responsible for

  • You will provide support for stores once they are on the new EPoS system via phone and email.
  • The support is provided in shifts to cover between 8-6pm Mon-Fri and 8-4pm Sat/Sun.
  • You will take ownership of each issue raised and provide a solution for the store by either:

Resolving them yourself or with the help of the Helpdesk team.


Liaising with other colleagues throughout the business to seek solutions.


You will log certain issues with Third parties outside of One Stop.

  • Additionally, you will assist stores with a range of other day-to-day queries regarding their stores

You will need

  • You will have great customer service skills and a desire to help colleagues.
  • You will need to have good oral and written communication skills.
  • You would ideally have experience of understand One Stop store processes.
  • You will be able to work well as part of a team.
  • You will be confident and efficient with decision making.

About us

One Stop Stores Ltd is a leading organisation in the UK Convenience Store market, we are owned by Tesco PLC but operated as a separate business.

One Stop is a retail convenience business with over 850 shops and a key focus on being the best store for customers in the neighbourhood. Open 7 days a week

One Stop aims to meet the needs of all its local customers. Since 2003 we have been a subsidiary of Tesco.

With our stores situated throughout England and Wales, there’s sure to be a
One Stop near where you live or work.

What’s in it for you

At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:

  • 10% Discount in One Stop & Tesco stores
  • Discounted Tesco pharmacy services
  • Discounted shopping website
  • Free eye Test
  • A great holiday package
  • A commitment to your career development
  • Community involvement and charity work
  • Pensions Scheme

One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco.

Application process

Our office application process varies depending on the role and the level of experience needed.

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