One Stop - Store Support Helpdesk

Hours: Minimum 37.5 Hours Per Week

Salary: Competitive + Benefits

Location: Apex Road, Brownhills WS8 7HU

United Kingdom

Apply by: 19/03/2019

One Stop - Store Support Helpdesk

Apex Road, Brownhills WS8 7HU

About the role

In the Brownhills Store Support Centre we have a Helpdesk Team who assist all our stores with a range of queries received via phone, email or Yammer.

The team are available for the stores to contact between 8:00am - 5:00pm Monday - Friday and 8:00am - 12pm Saturday.

You will be responsible for

  • You will provide support for stores via phone and email on a range of queries.
  • You will take ownership of each issue raised and provide a solution for the store by either:

Resolving them yourself or with the help of the Helpdesk team.


Liaising with other colleagues throughout the business to seek solutions.


You will log certain issues with Third parties outside of One Stop.

  • You will get involved in a variety of other tasks that are relevant to supporting the store teams.

You will need

  • You will have great customer service skills and a desire to help colleagues.
  • You will need to have good oral and written communication skills.
  • You would ideally have experience of understand One Stop store processes.
  • You will be able to work well as part of a team.
  • You will be confident and efficient with decision making.

About us

One Stop Stores Ltd is a leading organisation in the UK Convenience Store market, we are owned by Tesco PLC but operated as a separate business.

One Stop is a retail convenience business with over 850 shops and a key focus on being the best store for customers in the neighbourhood. Open 7 days a week

One Stop aims to meet the needs of all its local customers. Since 2003 we have been a subsidiary of Tesco.

With our stores situated throughout England and Wales, there’s sure to be a
One Stop near where you live or work.

What’s in it for you

At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:

  • 10% Discount in One Stop & Tesco stores
  • Discounted Tesco pharmacy services
  • Discounted shopping website
  • Free eye Test
  • A great holiday package
  • A commitment to your career development
  • Community involvement and charity work
  • Pensions Scheme

One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco.

Application process

Our office application process varies depending on the role and the level of experience needed.

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