Global Head of Workplace Technology

Salary: Competitive

Location: Welwyn Garden City / London

United Kingdom

Apply by: 31/05/2019

Global Head of Workplace Technology

Welwyn Garden City / London

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About the role

As the Global Head of Workplace Technology you are an integral part of Tesco Technology's overall Workplace Technology and Core Services function. You have accountability in terms of cost, people management, the quality of the team’s outputs/solutions and devising its technology direction. You are technically proficient and are focused on developing a team that builds and supports the technical work in the most efficient and optimal manner. You plan, manage and monitor strategic multi-year initiatives and are focused on user centric solution that make the everyday easier for our colleagues.

You should be comfortable talking to C-level stakeholders and are able to relate at all levels of the organisation. Building compelling business cases and leading the team through change will be a key asset that will enable your success.

Tesco has over 500,000 colleagues who rely on technology to do their job on a daily basis. The breadth of the role at Tesco is truly unique and encompasses all the components that you would expect to support such a large workforce.

You will be responsible for

As a manager and leader I translate the strategy into action, executing relevant plans brilliantly and am the 'go to' person for all things Workplace.

I am able to influence at all levels of the business and am comfortable making decisions without all the required information available.

Being able to explain our purpose and why the team exists, clarify how we achieve our goals and define what needs done is core to success.

In this job, I:

  • Am a leader in my field, I can drive Workplace strategy, I influence strategic partners road maps by truly understand the user experience and how technology can make life easier.
  • Empower and develop the team to make good quality decision and consistently deliver.
  • Ensure operational stability is balanced with engineering and road map delivery.
  • Build a team culture for continuous improvement and an environment where engineers want to work.
  • I will recruit and support the development of members of staff.
  • Ensure my team meets the required quality standards, commitments and objectives
  • Drives adoption of new tools and techniques being able to understand their value and impact.
  • Build a team with structure and capabilities to support incidents in live and support the relationship to Engineering.
  • Keep my technical skills up to date and keep track of new technologies, processes, understanding how they might benefit the Technology team and wider Tesco.
  • Manage team performance and improve capabilities by defining training plans, objectives, providing feedback.
  • Managing external suppliers and responsible for measuring as well as improving service provided.
  • Managing stakeholder communication and escalations.
  • Represent the Infrastructure/systems department across all of Technology.
  • Ensure that right changes are approved and implemented by team in production systems.
  • Work closely with the product team to ensure data-based decision are made to drive road maps and colleagues outcomes.

You will need

Experience relevant for this job:

  • A compelling track record of leading large teams and developing future leaders.
  • Experience at optimising teams to deliver solutions to complex problems at pace.
  • Strong knowledge of Workplace or wider infrastructure services.
  • Managing senior stake holders and building business cases to drive significant change.
  • Delivery of large-scale change within blue chip organisations.


  • Office 365 (Mail, Teams, Stream, Flow etc).
  • Active Directory and Authentication.
  • Client Engineering (Windows 10, Mac OS, SCCM, Casper, MDM, Desktop Monitoring).
  • Citrix (VDI and app virtualisation) \ VMWare Horizon.
  • Video Conferencing & Telephony Service.

Areas of responsibility

  • Service Desk and provisioning services.
  • Desktop and Genuis Bar type support including service management of outsourced commodity services.
  • Contract management (£10m+).
  • Programme Management (£10m+).
  • Product Management coupled with adoption and change services.
  • Operational support for mission critical services that allow Tesco to function.

What’s in it for you

  • An annual bonus scheme of up to 45% of base salary.
  • £7,320 car allowance.
  • Eligibility for membership of our private healthcare Plan.
  • Privilegecard (including a 2nd card for a family member) after 6 months service with 10% off most purchases at Tesco.
  • Holiday starting at 25 days plus a personal day.
  • A retirement savings plan:  6%-10% contribution rate.
  • Life Assurance - 5 x contractual pay.
  • Buy As You Earn Scheme which allows you to buy Tesco shares and save tax after 3 months of service.
  • Save As You Earn Scheme which gives you the opportunity to save direct from your pay for three or five years with the option of using your savings to buy Tesco shares at a discounted price after 1 year of service.
  • Access to Tesco Learning and Development Academy, Safari Books and Plurlsight Technology Learning Platform.
  • Deals & Discounts through Tesco including Tesco Mobile & Tesco Bank.
  • Deals and Discounts through many other external businesses.
  • Cycle to work and Car Share Schemes.
  • Onsite discounted Nuffield Health Gym.
  • Health Screening every 2 years.

About us

Why Tesco?

Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them.

In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

We want our customers to be inspired and whatever they are looking for, we’re finding bigger and better ways to provide it.

We need people who share our ambition to deliver for our customers; passionate and confident people willing to take the initiative and drive us forwards.

Why Workplace Technology…

Workplace encompasses a global team of over 200+ that interacts with all colleagues who use technology within Tesco. The team covers 1st, 2nd and 3rd line services and the full lifecycle of workplace technology. The main team is split between Tesco staff in the UK and India as well as strategic vendors that provide commodity services. This a global role and has a level of operational responsibility for Central Europe and Asia working with the local teams in those countries.

Uniquely the team encompass the full life cycle of services; giving them autonomy to make decisions and then execute their plans without having to go through levels of approval, enabling the team to move fast and drive positive change within Tesco.   

Simply, we make Tesco Technology tick. If that sounds like something you'd like to be a part of, please get in touch!

Application process

Our office application process varies depending on the role and the level of experience needed.

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