Customer Analytics Manager

Hours: 36

Salary: Competitive

Location: Tesco House, Shire Park, Kestrel Way, Welwyn Garden City, AL7 1GA AL7 1GA

United Kingdom

Apply by: 18/05/2019


Customer Analytics Manager

Tesco House, Shire Park, Kestrel Way, Welwyn Garden City, AL7 1GA AL7 1GA

About the role

Channel & Colleague Insight is an established team sitting at the heart of the future of stores and digital for Tesco. They are responsible for drawing insights from data sets like the Clubcard programme, research agencies and linking to other internal and external sources of data and distilling the results to meaningful recommendations that add value to the business. Their core goals are to:-

  • Understand customers and their changing behaviours across retailing channels
  • Constantly look for opportunities to optimise what Tesco can offer to the customer
  • -Develop the right customer segmentations to bring customer behaviour to life
  • -Measure the health of the business through its customers and the best measures of success
  • Predict future customer behaviour by understanding current trends
  • It’s a fascinating set of data if you like detail and are passionate to get to the bottom of things.

You will be responsible for

This role involves standing over a range of customer analytics projects across our Tesco channels and reports to the Head of Channel & Colleague Insight. It will be your responsibility to create insight to inform strategies that grow the value of new propositions, make recommendations to enhance & improve existing propositions, and help us on our journey to max the mix and improve the profitability of each of our channels. This role faces into a senior and varied stakeholder set across a broad portfolio of business plan projects, it requires effective communication and stakeholder management in addition to expert analytical and people management skills.

As an Insight Manager:-

  • I produce concise recommendations to influence the leadership
  • I contribute to defining the requirements and scope of analytical and customer/market research projects
  • I use data with narrative to influence strategic decisions
  • I will be rigorous with my analysis and present data with impact
  • I will ensure the analysis and research carried out by my team is rigorous
  • I work with colleagues to extract and understand data from other departments
  • I lead, manage and develop my team members

You will need

The Skills & Experience (a breadth of the following)

Academic:

Degree in a numerate subject

Technical:

  • SQL (must have)
  • Excel / VBA, Tableau
  • Data interpretation
  • Modelling and Data Analysis
  • Constructing agency  research briefs

Experience

  • Must have experience of leading a team & prioritising conflicting workloads
  • Experience of managing senior stakeholders
  • Experience of retail or FMCG would be welcome
  • Managing relationships and work plans with agencies
  • A good understanding of the P&L is desirable

 

Leadership:

  • Enquiring mind & attention to detail
  • Conceptual thinking
  • Strong numerical skills
  • Team working
  • Proactive & self-starting
  • Strong written and verbal communication

About us

Our vision here at Tesco is to be every customer's favourite way to shop, whether they are at home, in a store, on the move, anywhere in the world.

Through one of the most ambitious retail programmes ever undertaken, we aim to become the world's best multi-channel retailer too. We want our customers to be inspired and whatever they are looking for, we’re finding bigger and better ways to provide it.

The vision is underpinned by a continuous obsession to understand our customers. Understanding what customers need and how they behave is key to developing the right communication, products and services to keep them shopping with us.

We need people who share our ambition to deliver for our customers; Passionate and confident people willing to take the initiative and drive us forward. In return we offer excitement, a great team, an excellent benefit package, and significant future career development opportunities.

If that sounds exciting then we'd love to hear from you!

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

  • An annual bonus scheme which you can achieve up to 3.5% of base salary
  • Colleague Clubcard (including a 2nd card for a family member) after 6 months service with 10% off most purchases at Tesco
  • Holiday starting at 25 days plus a personal day
  • A retirement savings plan - 4%-7.5% contribution rate
  • Life Assurance - 5 x contractual pay
  • Buy As You Earn Scheme
  • Save As You Earn Scheme
  • Deals & Discounts through Tesco including Tesco Mobile & Tesco Bank
  • Deals and Discounts through many other external businesses

Application process

Our office application process varies depending on the role and the level of experience needed.

Back to top

Explore our opportunities to get on. A place for everyone.