Performance Insight Analyst, Dundee Customer Engagement Centre

Hours: 36

Salary: WL1 - TBC

Location: Dundee, DD2 3TN

United Kingdom

Apply by: 21/06/2019


Performance Insight Analyst, Dundee Customer Engagement Centre

Dundee, DD2 3TN

About the role

A vacancy has arisen for a permanent Performance Insight Analyst. Based at our Dundee Customer Engagement Centre, this role will work within a team of analytical experts who collaborate with various stakeholders to deliver insight and drive operational performance through the application of advanced analytical techniques. The team is innovative and agile and focuses on delivering analytical solutions that deliver long term value to Tesco through insight driven decision making. Their key goals are to help uncover means of improving colleague’s operational performance and improve the experience for customers and colleagues.

We’re looking for a candidate who is highly numerate and has a strong interest in applying analytical techniques to help uncover actionable insight from varied datasets. The candidate will be confident and able to relay findings and recommendations to senior stakeholder to drive positive change. The successful candidate will have a desire to continually learn, and work well with existing team members by contributing to analysis development sessions and handling routine reporting.

You will be responsible for

  • Carry out data discovery to understand the strength and limitations of the data, uncover hidden patterns and proactively identify hidden insights.
  • Use data to validate hypotheses or ascertain size of prize to enable the right prioritisation of business and strategic opportunities
  • Utilise insight to influence senior stakeholders, highlighting key trends, risks, areas for improvement or areas of sustained performance.
  • Support leadership led initiatives and projects with data analysis.
  • Define and continually develop leading KPIs to help stakeholders achieve targets.
  • Maintain detailed knowledge of customer and colleague data, processes and work streams to enrich actionable insight.
  • Maintain, develop and streamline the production of our key routine reports, understanding performance themes across all of our KPIs.
  • Build trusted relationships with stakeholders, working with them to specify, develop and produce high quality insight and analysis, to support key CEC and customer objectives and to respond to the changing needs of the business.
  • Work in collaboration with colleagues to share ideas and create an environment which drives creative and innovative insight and analysis practices.
  • Proactively seek out best practice and innovative analytics techniques to improve the quality, efficiency and impact of the insight delivered.
  • Following our Business Code of Conduct and always acting with integrity and due diligence

Key people and teams I work with in and outside of Tesco:

  • CEC teams (Business Partners, Operations, Improvement team)
  • Stakeholders in Head Office (Tesco central Insight
  • and Online team)
  • Stakeholders across fulfilment points/stores

You will need

Operational skills relevant for this job:

  • Flexibility, ability to plan and organise, responsiveness, creativity, self-starter
  • Able to build solid working relationships with peers and senior leadership
  • Very strong attention to detail.
  • Excellent verbal and written communication skills - you must be able to articulate complex ideas in a simple and compelling way.
  • Customer empathy.
  • MS SQL
  • VBA
  • Interest in Behavioural Science

Experience relevant for this job:

  • Proven experience of analysing various datasets
  • Strong numerical or statistical skills
  • Experience working in multidisciplinary teams to deliver joint objectives.
  • An ability to prioritise insight projects and activities based on business objectives.
  • Bachelors degree or demonstrable experience required (advanced degree a plus).
  • Ability to demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation.

Selection will be based on the following criteria:

  • Your previous experience
  • Your skills and technical ability
  • Your interview & assessment performance

You will receive an email confirmation once your application has been submitted successfully.

Closing date for this vacancy is close of business on Friday 21st June 2019.

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

  • An annual bonus scheme which you can achieve up to 3.5% of base salary
  • Colleague Clubcard (including a 2nd card for a family member) after 6 months service with
  • 10% off most purchases at Tesco
  • A retirement savings plan - 4%-7.5% contribution rate
  • Life Assurance - 5 x contractual pay
  • Buy As You Earn Scheme
  • Save As You Earn Scheme
  • Deals & Discounts through Tesco including Tesco Mobile & Tesco Bank

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues. It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience.

We are passionate about our food, merchandise and services and will always try to get things right for our customers. But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, we have a vast variety of roles and we are always looking for people who have a hunger to work with customers and colleagues across our exciting business. We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers.

Application process

Our office application process varies depending on the role and the level of experience needed.

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