One Stop - Area Manager Secondment

Hours: 39 Hours Per Week

Salary: Competitive + Benefits

Location: Stevenage SG1 1QR

United Kingdom

Apply by: 20/06/2019

One Stop - Area Manager Secondment

Stevenage SG1 1QR

About the role

At One Stop we aim to serve our local shoppers a little better every day, with a culture that is friendly, fun and where everyone is treated with respect, you have a really great place to work. As part of the team you can make a difference to our business by:

  • Treating each other how they like to be treated.
  • Making things easier.
  • Working together as one team.
  • Making our customers at the heart of everything we do.

We want you to understand the business inside out, we need you to live and embed our values and build great relationships with the amazing people across our business.

This role will primarily cover the following areas: Bury St Edmunds, Watford, Cambridge and St Neots.

You will be responsible for

Looking after colleagues:

  • You personally know all your managers, future managers and colleagues. You understand how people feel about working on my area of stores through talking and listening. You lead and enable a culture where all your team are happy and love working for One Stop.
  • You lead a culture where we get the basics right all the time; uniform, pay, welfare, tools to do the job and environment. You look after the safety, health and wellbeing of your colleagues.
  • You continually review the shape and capability of your team, understand what the resource needs are, spot talent internally and externally and recruit the best people in the industry. You actively encourage diversity across your teams.
  • You are visible and available in your store. You celebrate success, work hard to ensure colleagues feel engaged with our plans and are all working towards the same goals.
  • You role model our values at all times, treat others how they like to be treated. You are humble and keep your word. You look after your colleagues. You recognise team members who role model our values and support and coach carefully those who do not.
  • You continually aim to raise the bar, ensuring you have the most highly trained colleagues, through brilliant training plans. You set clear objectives and expectations, review your team regularly and ensure your team are promoted for good work and supported for under performance, through inspiring great performance.

Looking after Customers:

  • You know and understand your customers. Why they shop at your store. How they feel about One Stop. What choices they have, why do they shop elsewhere.
  • You actively make decisions and prioritise the customer experience in all that you do and encourage your team to do the same. You personally role model behaviours that nurture customer relationships, encouraging them to come back time and time again.
  • You use my trading experience, flair, innovation to increase sales and deliver strong like for like.
  • You understand the competition in my area. Where are they stronger/weaker than me. You visit them regularly.
  • You strive for the best shop in town for service, full, clean and price.
  • You focus equally across the times and days of week, be as strong at 8pm as at 8am.
  • You lead a culture of zero complaints. You deliver effective recovery of complaints, root cause and fixing ongoing issues.
  • In continually reviewing customer feedback, lead and coach your Store Managers to have effective plans in place to drive continuous improvement.

Looking after business:

  • You are an ambassador for the One Stop brand.
  • You deliver legal compliance. Customer and colleague safety is inherent in everything we do.
  • You promote your stores to have a presence in your local community.
  • You work as part of a team across your region and with the support centre.
  • You identify problems and find solutions and support to resolve and fix them.
  • You deliver the business KPI’s.
  • Customers recommend us and come back time and again. Colleagues recommend us as a great place to work and shop. We build trusted community relationships, control stock, control cost and grow sales.

You will need

  • You ensure completion and review of the daily store performance board is embedded.                
  • You Inspire and lead your team, supporting them to build highly motivated and capable colleagues to ‘serve local shoppers a little better every day.
  • You coach your team to put customers and colleagues at the heart of what we do.
  • You develop and maintain a culture where colleague and customer safety is inherent in everything we do and look after the health and wellbeing of my colleagues.
  • You trade your area of stores to maximise sales and to achieve a strong like for like performance.
  • You focus on the basics and look for opportunities that support continuous improvement.
  • You deliver operational excellence across the area to delight our customers.
  • You are responsible for the control cost lines.
  • You ensure all stores deliver effective safe and legal standards.
  • You are a team player, contributor and problem solver.

What’s in it for you

At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:

  • 10% Discount in One Stop & Tesco stores
  • Discounted Tesco pharmacy services
  • Discounted shopping website
  • Free eye Test
  • A great holiday package
  • A commitment to your career development
  • Community involvement and charity work
  • Pensions Scheme

One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco.

About us

One Stop Stores Ltd is a leading organisation in the UK Convenience Store market, we are owned by Tesco PLC but operated as a separate business.

One Stop is a retail convenience business with over 850 shops and a key focus on being the best store for customers in the neighbourhood. Open 7 days a week

One Stop aims to meet the needs of all its local customers. Since 2003 we have been a subsidiary of Tesco.

With our stores situated throughout England and Wales, there’s sure to be a
One Stop near where you live or work.

Application process

Our office application process varies depending on the role and the level of experience needed.

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