Store Projects & CEC Operations Manager – Memberships & Loyalty

Salary: Competitive

Location: Welwyn Garden City

United Kingdom

Apply by: 14/07/2019

Store Projects & CEC Operations Manager – Memberships & Loyalty

Welwyn Garden City

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About the role

Deliver Membership, Loyalty & CRM change successfully into stores and the CEC to drive Clubcard penetration & active customers, and to make the operation more efficient.

This role is a maternity cover opportunity, with an ideal start date of mid August.

You will be responsible for

- Following our Business Code of Conduct and always acting with integrity and due diligence

- Developing and leading a high performing team, giving them the opportunities to be their best

- Leading the operational delivery of Clubcard transformation projects e.g. digitisation

- Delivering store facing change e.g. briefing stores on Clubcard Prices

- Delivering Clubcard Partner change into the operation

- Supporting the Clubcard operation in store and in CEC e.g. supporting stores on Yammer

- Leading and developing the relationship with the CEC against a clear set of KPIs including contact reduction plan

You will need

  • Project management
  • Programme management
  • Change management
  • Managing people

With experience of:

  • Delivering change projects
  • Delivering change into store
  • Loyalty schemes
  • Store operational experience
  • CEC operational experience

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

  • An annual bonus scheme which you can achieve up to 3.5% of base salary
  • Colleague Clubcard (including a 2nd card for a family member) after 6 months service with 10% off most purchases at Tesco
  • Holiday starting at 25 days plus a personal day
  • A retirement savings plan - 4%-7.5% contribution rate
  • Life Assurance - 5 x contractual pay
  • Buy As You Earn Scheme
  • Save As You Earn Scheme
  • Deals & Discounts through Tesco including Tesco Mobile & Tesco Bank
  • Deals and Discounts through many other external businesses

About us

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home, out shopping, on the move, anywhere in the world.

Our core purpose is ‘Serving Britain's shoppers a little better every day’.

Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them.

In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

We want our customers to be inspired and whatever they are looking for, we’re finding bigger and better ways to provide it.

We need people who share our ambition to deliver for our customers; passionate and confident people willing to take the initiative and drive us forwards. In return we offer excitement, a great team, an excellent benefit package and significant career development opportunities.

If that sounds exciting then we'd love to hear from you.

Application process

Our office application process varies depending on the role and the level of experience needed.

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