Jack's Operations Manager - 6 month FTC

Hours: 36

Salary: Competitive

Location: Welwyn Garden City

United Kingdom

Apply by: 26/08/2019

Jack's Operations Manager - 6 month FTC

Welwyn Garden City

About the role

This is an exciting opportunity to join the Jack’s Operations team on an initial 6-month FTC.

The new concept brand of Tesco has a clear sense of heritage and with your previous retail / store experience, you will be at the heart of the new format and brand, ensuring a fantastic customer journey and experience.

Working collaboratively with the Jack’s Product, Customer, Retail, People & Finance teams, you will be responsible for delivering the exciting 19/20 launch programme as well as reviewing & supporting our existing Jack’s stores, developing the best tools and processes for colleagues and customers alike.

Focussing on identifying opportunities to simplify store operations including store routines & reducing shrink, you will also have the opportunity to support and work across the broader Operations team, acting as a key link between the two.


You will be responsible for

  • Being the main point of contact for store routines in Jack’s;
  • Analysing data to establish the root cause of non-compliance of processes;
  • Working collaboratively with key stakeholders at all levels;
  • Identifying opportunities where shrink and security can be improved in Jack’s stores;
  • Up-skilling stakeholders on development of processes and routines specific to Jack’s;
  • Working effectively in stores and in the office to deliver multiple projects;
  • Implementing change and reviewing execution within stores;
  • Influence stakeholders across the office, stores and suppliers, to ensure support is in place and decisions are made as required;
  • Exploring feedback from the Jack’s retail team to identify opportunities;

You will need

  • Attention to detail is essential – ability to spot errors and work with complex & detailed information
  • Confident verbal and written communication skills;
  • Ideally but not essential, you will have experience within the retail sector
  • Excellent organisational skills
  • Proactive, flexible and able to manage a number of conflicting priorities;
  • Strong team player
  • Problem-solving attitude
  • Excellent responsiveness with high levels of resilience
  • Interest in exploring new ideas, concepts and ways of approaching a situation/process differently 


What’s in it for you

Alongside our flexible working culture, we offer excellent benefits that help make Tesco a great place to work. 

These include but aren’t limited to: 

  • An annual bonus scheme which you can achieve up to 3.5% of base salary
  • Colleague Clubcard (including a 2nd card for a family member) after 6 months service with 10% off most purchases at Tesco
  • Holiday starting at 25 days plus a personal day
  • A retirement savings plan - 4%-7.5% contribution rate
  • Life Assurance - 5 x contractual pay
  • Buy As You Earn Scheme
  • Save As You Earn Scheme
  • Deals & Discounts through Tesco including Tesco Mobile & Tesco Bank
  • Deals and Discounts through many other external businesses

Application process

Our office application process varies depending on the role and the level of experience needed.

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