Clubcard Statement Executive

Hours: 36

Salary: Competitive

Location: Tesco House, Shire Park, Kestrel Way, Welwyn Garden City, AL7 1GA AL7 1GA

United Kingdom

Apply by: 20/08/2019

Clubcard Statement Executive

Tesco House, Shire Park, Kestrel Way, Welwyn Garden City, AL7 1GA AL7 1GA

About the role

Support the delivery of the Clubcard Statement which delivers a positive customer experience and drives long term loyalty

You will be responsible for

  • Supporting the planning and executing  of the Clubcard statement to circa 16m customers 4 times a year, understanding the audience and therefore tailoring the creative execution to engage relevantly
  • Supporting in the briefing and sign off with our agencies and internal teams for selected streams of work.  
  • Managing elements of the creative and production processes
  • Manage critical paths so deadlines are met and risks are managed
  • Working closely with internal & external stakeholders inside and outside of my function, building strong and trusted relationships to ensure the successful delivery of the Clubcard statement
  • Following our Business Code of Conduct and always acting with integrity and due diligence 
  • Supporting in the briefing and sign off with our agencies and internal teams for selected streams of work.  
  • Building good relationships to deliver the best result on time.  

You will need

  • Customer insight & analytical skills 
  • Stakeholder management- 
  • Project Management
  • Managing processes (attention to detail & accuracy)
  • Customer Focus
  • Numerically literate

Key people and teams you will work with in and outside of Tesco:

  • Customer, Clubcard and HSC teams
  • CEC & Technology Team
  • Procurement Team
  • External agencies

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

  • An annual bonus scheme which you can achieve up to 3.5% of base salary
  • Colleague Clubcard (including a 2nd card for a family member) after 6 months service with 10% off most purchases at Tesco
  • Holiday starting at 20 days plus a personal day
  • A retirement savings plan - 4%-7.5% contribution rate
  • Life Assurance - 5 x contractual pay
  • Buy As You Earn Scheme
  • Save As You Earn Scheme
  • Deals & Discounts through Tesco including Tesco Mobile & Tesco Bank
  • Deals and Discounts through many other external businesses

About us

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home, out shopping, on the move, anywhere in the world.

Our core purpose is ‘Serving Britain's shoppers a little better every day’.

Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them.

In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

We want our customers to be inspired and whatever they are looking for, we’re finding bigger and better ways to provide it.

We need people who share our ambition to deliver for our customers; passionate and confident people willing to take the initiative and drive us forwards. In return we offer excitement, a great team, an excellent benefit package and significant career development opportunities.

If that sounds exciting then we'd love to hear from you.

Application process

Our office application process varies depending on the role and the level of experience needed.

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