Location: Farringdon, London
Apply by: 31/03/2020
Tesco are looking for an experienced Senior UX designer to join the team responsible for our UK & international customer and colleague websites and Apps (Role is UK based) You’ll be responsible for driving UX discovery and delivery in multi-disciplinary product teams and playing a key role in helping understand how to develop and improve our design practices. Your work will have a positive and tangible impact on millions of customers.
About your team
We are a user experience design team who create relevant, inclusive products to improve our customers’ lives and achieve business goals.
The team supports all of Tesco’s customers and store colleagues, whether it’s designing the next generation of self-service tills, optimising store processes, or supporting our drive to offer customers a truly omni-channel experience.
We need people who share our ambition to deliver for our customers; Passionate and confident people willing to take the initiative and drive us forwards. We offer an amazingly talented team, great work/life balance, and significant learning and career development opportunities.
Work in partnership with Product Managers to understand and define customer problems and to build testable hypotheses that improve the customer experience
Identify, communicate and work to mitigate assumptions and risks arising out of product discovery and design
Demonstrate deep knowledge of customer needs and use this knowledge to inform and support product development
Uncover new customer needs and inform Tesco’s knowledge about it’s customers
Present and support your designs and key milestone deliverables to peers and senior level stakeholders
Understand and apply the trade-offs between usability, creativity and performance in meeting business goals
Engage stakeholders in research and design process through collaboration, workshops, design shares, and show & tells
Work with others to create and establish standardised practices within the design team, including ongoing development of our design system
Organisation, documentation of working digital assets to establish conventions and etiquette across teams and products
Use quantitative and qualitative research and insight to inform design decisions and articulate them to the business
Produce design executions that use inclusive design principles and comply with W3C accessibility guidelines
Collaborate and communicate with designers, developers, analysts, researchers and project managers across teams to produce effective multi-channel experiences.
Review and constructively feedback on work from designers across the team
Contribute to building and cultivating a positive, valuable team culture
Support Associate UX designers in their day to day working, and in their ongoing development.
5+ years commercial UX design experience
A strong, well-curated portfolio demonstrating your expertise
Prior involvement in high-profile design projects in a commercial environment
Line management experience (or a desire to develop in this area)
First-hand experience of agile methodologies and practice
Able to work with and deliver personas, user journeys, page flows, wireframes, site architectures, navigation models, interface scamps, page comps, interactive prototypes, interaction guides
Proficiency with the latest versions of the following software applications, or similar: Sketch, InVision, Miro/Realtime Board, Axure
Proven experience designing intuitive graphical interfaces for desktop, tablet and mobile devices
Ability to use both quant and qual insight to inform decision-making
Experience at carrying out customer research – including contextual enquiry, observation, lab research, and usability testing
In the UK, Tesco serves some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.
Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them.
That's why 'Serving shoppers a little better every day' is our core purpose. As a business, serving customers is at the heart of everything we do – whether it’s in–store or online.