UX Designer

Tesco are looking for an experienced UX designer to join the team responsible for our shopping websites in the UK. You’ll be responsible for driving UX discovery and delivery in multi-disciplinary product teams and playing a key role in helping understand how to develop and improve our design practices. Your work will have a positive and tangible impact on millions of customers.

About your team 

We are a user experience design team who create relevant, inclusive products to improve our customers’ lives and achieve business goals. 

The team supports all of Tesco’s customers and store colleagues, whether it’s designing the next generation of self-service tills, optimising store processes, or supporting our drive to offer customers a truly omni-channel experience. 

We need people who share our ambition to deliver for our customers; Passionate and confident people willing to take the initiative and drive us forwards. We offer an amazingly talented team, great work/life balance, and significant learning and career development opportunities. 

• Work in partnership with Product Managers to understand and define customer problems and to build testable hypotheses that improve the customer experience
• Identify, communicate and work to mitigate assumptions and risks arising out of product discovery and design
• Demonstrate deep knowledge of customer needs and use this knowledge to inform and support product development
• Uncover new customer needs and inform Tesco’s knowledge about it’s customers
• Present and support your designs and key milestone deliverables to peers and senior level stakeholders
• Understand and apply the trade-offs between usability, creativity and performance in meeting business goals
• Engage stakeholders in research and design process through collaboration, workshops, design shares, and show & tells
• Work with others to create and establish standardised practices within the design team, including ongoing development of our design system
• Organisation, documentation of working digital assets to establish conventions and etiquette across teams and products
• Use quantitative and qualitative research and insight to inform design decisions and articulate them to the business
• Produce design executions that use inclusive design principles and comply with W3C accessibility guidelines
• Collaborate and communicate with designers, developers, analysts, researchers and project managers across teams to produce effective multi-channel experiences.
• Review and constructively feedback on work from designers across the team
• Contribute to building and cultivating a positive, valuable team culture

• A strong, well-curated portfolio demonstrating your expertise
• Prior involvement in high-profile design projects in a commercial environment
• First-hand experience of agile methodologies and practice
• Able to work with and deliver personas, user journeys, page flows, wireframes, site architectures, navigation models, interface scamps, page comps, interactive prototypes, interaction guides
• Proficiency with the latest versions of the following software applications, or similar: Sketch, Marvel, Miro/Realtime Board, Axure
• Proven experience designing intuitive graphical interfaces for desktop, tablet and mobile devices
• Ability to use both quant and qual insight to inform decision-making
• Experience at carrying out customer research – including contextual enquiry, observation, lab research, and usability testing

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

• Annual bonus scheme where you can earn up to 3.5% of base salary
• Holiday starting at 25 days plus a personal day (plus 8 Bank holidays)
• On-site state of the art gym at our Welwyn Campus with discounted “Gympass” membership & free health checks via Nuffield Health
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• Share Schemes – Join our ‘Buy As You Earn’ & ‘Save As You Earn’ share schemes after 3 months service
• Colleague Clubcard (including a 2nd card for a family member) after 3 months service
• Colleague Discounts:
  • 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco (from April 2020)
  • 10% off One Stop
  • 10% off pay monthly & SIM only deals with Tesco Mobile
  • 20% off all F&F purchases
  • 20% off car, pet and home insurance at Tesco bank. T&C’s apply
  • 25% off Tesco Café
  • 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
  • 50% off health checks at Tesco Pharmacy
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Cycle to work scheme
• Shuttle Bus Service to/from Hatfield & Welwyn Garden City Station to Welwyn Campus & Hatfield Offices
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
• Our Employee Assistance Programme helps you deal with life’s challenges
• Financial wellness - Tesco has partnered with experts to help you make the most of your money
• Get involved in a range of fundraising activities with our long-term charity partners

We are proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings to enable us to serve our shoppers a little better every day. We strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range applicants from all walks of life, offering many varying working patterns across our business, and we would love to hear from you!

In the UK, Tesco serves some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit. 

Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. 

That's why 'Serving shoppers a little better every day' is our core purpose. As a business, serving customers is at the heart of everything we do – whether it’s in–store or online.