Insight Capability Manager

Hours: 36

Salary: Competitive

Location: Shire Park, Kestral Way, Welwyn Garden City AL7 1GA

United Kingdom

Apply by: 02/12/2019


Insight Capability Manager

Shire Park, Kestral Way, Welwyn Garden City AL7 1GA

About the role

The insight team’s mission is to influence Tesco to make confident decisions because we understand Customers and Colleagues better than anyone. Our key priorities are setting the customer agenda, commercialising insight, business partnering internally and externally, storytelling and democratising insight.

In this role you will use a breadth of insight expertise and experience to design, build, embed and evolve an inspiring programme that directly develops our Insight skills and capabilities within the team, with our stakeholders within Tesco and our agency partners.

You will be responsible for

  • Identifying the breadth of skills required within a world class Insight team and assessing how well we are currently meeting them through gathering feedback from internal stakeholders and external sources benchmarks
  • Building a programme of activity to close out the gaps identified
  • Developing and curating an accessible library of development sources and case studies to meet current and future needs of the team across research, analysis and partnering disciplines
  • Keep our understanding of customers alive by bringing ongoing listening together with our strategic customer segmentation framework and implementing new content as new tools are developed by partnering with the wider team on key projects
  • Supporting the education of the wider business of our customers by leading our closeness and democratisation of Insight processes and events, identifying measures of success, seeking feedback and ensuring they are continuously improving and meeting the needs of the team and the business
  • Partner across the wider insight teams, partner agencies, data teams and across our markets to bring together one joined up approach to insight capabilities, upskilling and best practice
  • Building training and induction materials covering our Insight data, research and analytical capabilities and toolkits and our approach to recruitment to support the wider team
  • Championing customer understanding within the team and across the business

You will need

  • Significant experience in Insight roles (either analytics or research) demonstrating ability to land insights that drive a positive change in business decisions and performance.
  • Experience in insight, strategy or commercial roles in a fast moving, customer facing industry.
  • Consulting skill-set, creative and structured problem solving, issue resolution, stakeholder engagement, commercial acumen, influence.
  • Attention to detail Strong interpersonal and communication skills.
  • Strong collaboration mindset.
  • Core Customer Skills
  • Review Performance & Identify Opportunities - Skilled
  • Create Actionable Insight - Skilled
  • Analyse Data - Skilled
  • Deliver Inspiring Briefs - Skilled
  • Craft a Differentiated Brand Positioning - Understand
  • Generate Engaging Concepts - Understand

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:
 
  • An annual bonus scheme which you can achieve up to 3.5% of base salary
  • Colleague Clubcard (including a 2nd card for a family member) after 6 months service with 10% off most purchases at Tesco
  • Holiday starting at 25 days plus a personal day
  • A retirement savings plan - 4%-7.5% contribution rate
  • Life Assurance - 5 x contractual pay 
  • Buy As You Earn Scheme
  • Save As You Earn Scheme
  • Deals & Discounts through Tesco including Tesco Mobile & Tesco Bank
  • Deals and Discounts through many other external businesses

About us

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home, out shopping, on the move, anywhere in the world.
 
Our core purpose is ‘Serving Britain's shoppers a little better every day’.
 
Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them.
 
In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.
 
We want our customers to be inspired and whatever they are looking for, we’re finding bigger and better ways to provide it.
 
We need people who share our ambition to deliver for our customers; passionate and confident people willing to take the initiative and drive us forwards. In return we offer excitement, a great team, an excellent benefit package and significant career development opportunities.
 
If that sounds exciting then we'd love to hear from you.
 

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

Application process

Our office application process varies depending on the role and the level of experience needed.

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