Online Operations Lead

Drive Online Operational strategy and optimisation plan, while managing the daily requirements to maximise trade. Focusing on process improvement, automation, site improvement and developing a high performing team.

• Build and roll out a clear operational strategy focusing on improving the Online customer experience, utilising Search, Navigation, Data Quality, Price, Promotion and Root Cause Analysis
•  Support the business on the delivery of range changes, ensuring new and existing propositions are available at the right time and with the correct data
• The continuous optimisation of the GHS Taxonomy, Search and Substitutions • Full end to end testing of all seasonal critical attributes. Oversee the management of day-to-day operations to minimize risk & maximise trade.
• Supporting the successful execution of all seasonal events
• Driving improvement opportunities, by maintaining strong relationships with Technology, Fulfilment, Commercial, Development teams and Product Owners
• Ensuring the wider business has a one touch communication point for all website queries and issues, whilst ensuring that any issues are dealt with in a timely manner
• Using the customer feedback received via our Contact Centre & customer surveys to identify trends and learnings to share with the wider business and drive improvements
• Focus on process improvement, development and automation 
• Develop and coach a high performing team

Leadership
Problem solving
Technical Understanding
Understanding of Agile Environments 
People Management and Development
Stakeholder engagement and management
Analytical and Pragmatic decision making
SQL, Excel, Access. Project Management

- Proven ability at delivering on time and to a high standard in a fast, creative and dynamic environment 

- Experience in owning business strategy and plans, as well as writing business cases

- Strong people management and development experience

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

• Annual bonus scheme where you can earn up to 3.5% of base salary
• Holiday starting at 25 days plus a personal day (plus 8 Bank holidays)
• On-site state of the art gym at our Welwyn Campus with discounted “Gympass” membership & free health checks via Nuffield Health
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• Share Schemes – Join our ‘Buy As You Earn’ & ‘Save As You Earn’ share schemes after 3 months service
• Colleague Clubcard (including a 2nd card for a family member) after 3 months service
• Colleague Discounts:
  • 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco (from April 2020)
  • 10% off One Stop
  • 10% off pay monthly & SIM only deals with Tesco Mobile
  • 20% off all F&F purchases
  • 20% off car, pet and home insurance at Tesco bank. T&C’s apply
  • 25% off Tesco Café
  • 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
  • 50% off health checks at Tesco Pharmacy
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Cycle to work scheme
• Shuttle Bus Service to/from Hatfield & Welwyn Garden City Station to Welwyn Campus & Hatfield Offices
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
• Our Employee Assistance Programme helps you deal with life’s challenges
• Financial wellness - Tesco has partnered with experts to help you make the most of your money
• Get involved in a range of fundraising activities with our long-term charity partners

We are proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings to enable us to serve our shoppers a little better every day. We strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range applicants from all walks of life, offering many varying working patterns across our business, and we would love to hear from you!