Associate Digital Analyst - Customer Product

The Analytics and Optimisation team sits within the Customer and Serve Product department. Our mission is to deliver insightful and actionable recommendations through reporting, analysis, and optimisation; with a focus on establishing best-practice processes and enabling data-driven decision making across all product teams. Tesco Store Tills, Colleague Apps, Tesco Groceries, and Clubcard websites and apps are amongst the digital products supported by our team.

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures:

• Collaborate with Store Product Managers and UX leads to identify and understand their data needs, and help translate business challenges into questions and analysis, in order to make product recommendations with colleagues and customers at the heart.
• Help define business objectives/customer needs by capturing the right requirements from the right customers, and challenging assumptions.
• Participate in and contribute to setting objectives and goals for the Product teams you support, and help measure these.
• Perform deep-dive analyses using a variety of data-capture and mining tools (Hadoop, Alteryx, Google Analytics), and communicate findings and opportunities to Product teams.
• Create, maintain and automate monitoring and analysis dashboards using visualisation tools (Tableau).
• Create ad-hoc data visualisations following Tesco best-practice.
• Following our Business Code of Conduct and always acting with integrity and due diligence.

You’ll need to be able to demonstrate experience of:

• Working effectively with a variety of people from different backgrounds and with different levels of data literacy
• Explaining complex systems and complicated information to stakeholders in relatable terms – you must be able to articulate complex concepts to a diverse audience.
• The ability to influence without authority, maintaining cross-functional relationships.
• Thinking at a conceptual level across a number of customer interfaces (e.g. different tills, or different apps).
• Maintaining commercial and customer awareness in your work.
• Ideally, experience of accessing data using SQL
• Relevant experience in a quantitative disciple, or a similar university degree of 2:1 or higher

Our vision here at Tesco is to become every customer's favourite way to shop online, whether they are at home, out shopping, on the move, anywhere in the world.

We want our customers to be inspired and whatever they are looking for, we’re finding bigger and better ways to provide it.

Everything is underpinned by our continuous drive for the best tools and technology to deliver our vision. We’re driving innovation and transforming our Technology to become the world’s leading e-commerce business.

We need people who share our ambition to deliver for our customers; Passionate and confident people willing to take the initiative and drive us forwards. In return we offer excitement, a great team, an excellent benefit package, and significant career development opportunities.

Joining us means playing a part in defining; building and launching an ambitious roadmap of digital products that could affect the lives of millions of people over the years to come.

If that sounds exciting, then we'd love to hear from you.

The position can be based either at our Digital Innovation Centre in Farringdon, London, or at our head office in Welwyn Garden City, but some limited travel to the other office may be required (not more than twice a month).