Insight Partner - Voice of the Customer

Hours: 36

Salary: Competitive

Location: Shire Park, Kestral Way, Welwyn Garden City AL7 1GA

United Kingdom

Apply by: 03/07/2020

Insight Partner - Voice of the Customer

Shire Park, Kestral Way, Welwyn Garden City AL7 1GA

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About the role

You will use your expertise in Research (qual and quant) to turn numerous and diverse data sources into insight that will inform our propositions.  You'll get the business to listen through creative customer led story-telling

You will be responsible for

  • Following our Business Code of Conduct and always acting with integrity and due diligence
  • Unifying all sources of customer feedback into a single actionable narrative that leaders can hear, want to listen to and act to respond in their plans
  • Extending our approach to make it more innovative, combining cutting edge market research knowledge and leveraging the wide data sources available to us today and in the future
  • Generating a robust set of recommendations that are trusted to represent the needs of our customers 
  • Bringing this collective customer voice to the leadership table to influence propositions to drive our innovation
  • Leading projects from beginning to end – engaging with senior business stakeholders to understand requirements,  scoping out requirements, performing analysis and packaging up in a presentable story
  • Finding creative techniques to understand customer needs, motivations and wants in partnership with other Tesco teams and our agencies
  • Using expertise to produce accurate and actionable insight which develops and actions our customer growth strategy within a fast-paced environment

You will need

Key people and teams you will work with in and outside of Tesco:

  • Insight team and wider Customer team 
  • Functional stakeholders relevant to role scope
  • Creative, Media and research agencies, suppliers
  • Tesco Labs and UX team

People, budgets and other resources you will be accountable for in the job:

  • Dotted line accountability for dunnhumby solutions lead priorities, agencies and a joint Insight plan where research is a component.
  • Research budget allocated from overall Insight budget. 
  • Health (NPS) of agency relationships with Tesco

Operational skills relevant for this job:

  • Strong problem solving and commercial skills to develop compelling briefs that deliver meaningful insight
  • Team leadership and ability to manage multiple projects across multiple agencies
  • Strong analytical and data interpretation skills
  • Creative story telling and presentation

Experience relevant for this job:

  • 5 years of Research experience
  • Good knowledge of customer experience methodologies and commercialization desirable
  • Solid understanding of social listening, social media and search analytics an advantage
  • Evidence of fusing diverse data-sets together to tell compelling customer stories

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

  • Annual bonus scheme where you can earn up to 3.5% of base salary
  • Holiday starting at 25 days plus a personal day (plus 8 Bank holidays)
  • On-site state of the art gym at our Welwyn Campus with discounted “Gympass” membership & free health checks via Nuffield Health
  • Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
  • Life Assurance - 5 x contractual pay
  • Share Schemes – Join our ‘Buy As You Earn’ & ‘Save As You Earn’ share schemes after 3 months service
  • Colleague Clubcard (including a 2nd card for a family member) after 3 months service
  • Colleague Discounts:
    • 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco 
    • 10% off One Stop
    • 10% off pay monthly & SIM only deals with Tesco Mobile
    • 20% off all F&F purchases
    • 20% off car, pet and home insurance at Tesco bank. T&C’s apply
    • 25% off Tesco Café
    • 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
    • 50% off health checks at Tesco Pharmacy
  • An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
  • Cycle to work scheme
  • Shuttle Bus Service to/from Hatfield & Welwyn Garden City Station to Welwyn Campus & Hatfield Offices
  • Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
  • Our Employee Assistance Programme helps you deal with life’s challenges
  • Financial wellness - Tesco has partnered with experts to help you make the most of your money
  • Get involved in a range of fundraising activities with our long-term charity partners

About us

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home, out shopping, on the move, anywhere in the world.
Our core purpose is ‘Serving Britain's shoppers a little better every day’.
Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them.
In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.
We want our customers to be inspired and whatever they are looking for, we’re finding bigger and better ways to provide it.
We need people who share our ambition to deliver for our customers; passionate and confident people willing to take the initiative and drive us forwards. In return we offer excitement, a great team, an excellent benefit package and significant career development opportunities.
We are proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings to enable us to serve our shoppers a little better every day. We strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range applicants from all walks of life, offering many varying working patterns across our business, and we would love to hear from you!

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

Application process

Our office application process varies depending on the role and the level of experience needed.

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