Insight Partner - Colleague

Hours: 36

Salary: Competitive

Location: Shire Park, Kestral Way, Welwyn Garden City AL7 1GA

United Kingdom

Apply by: 10/08/2020

Insight Partner - Colleague

Shire Park, Kestral Way, Welwyn Garden City AL7 1GA

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About the role

The insight team’s mission is to influence and enable Tesco leadership to make confident decisions because we understand Customers and Colleagues better than anyone. Our key priorities are setting the colleague agenda, commercialising insight, business partnering internally and externally, storytelling and democratising insight. 

To help us achieve this we launched our new continuous listening programme, Every Voice Matters in 2020. This started with the implementation of our new annual deep dive survey in January which asks our 400,000 colleagues in the UK and international markets about their experience of working for Tesco. We followed this up with the launch of our new weekly continuous listening pulse survey in June which goes out to 10,000 colleagues per week and focuses on sentiment, deep dive and topical questions. Looking forward we’ve ambitions to expand our continuous listening programme to understand more around the colleague lifecycle experience.  

This is a high profile position suited to an individual with expert relationship building skills and a consultative approach. In this role you will use extensive insight expertise to build trusted relationships with stakeholders from middle management to Board level across Tesco Group (including subsidiaries). You will partner with Group People Strategy to ensure People objectives are directly influenced by the insight from the Every Voice Matters programme.

You will be responsible for

- Being the 'Insight face' of the Every Voice Matters programme; the 'go to' for Centre of Excellence People Director and People Directors for all markets and subsidiaries; ensuring the insight design provides robust, tangible results actionable at team through to Executive level.

- Accountable for the rigour of insight gathered across Group, through the effective design, management, delivery and communication of our Every Voice Matters continuous listening programme – to include annual, pulse and ad hoc surveys (in collaboration with the Insight Partner – Colleague (Ad Hoc)). 

- Creating and implementing the long-term plan for the continuing development of the Every Voice Matters programme – including evaluation of full colleague life-cycle experience.

- Leading insight discussions at the weekly SteerCo sessions, sponsored by Group Insight and Foresight Director and the UK and ROI People Director. 

- Working closely with SteerCo to understand colleague insight requirements at the Executive level and communicating briefs to our HR consultancy to deliver impactful stories that clearly identify focus areas that are consistent across Group, and which support local leaders to identify focus areas specific to their business.

- Partnering day to day across function as the insight lead on the Every Voice Matters 'home team'. NB: The 'home team' is a natural work team including representation from our Technology agency partner (external), HR consultancy partner (external), Group People Strategy manager, Insight executives, Tesco technology and the central Project manager.

- Coordinating and leading colleague insight resource to deliver against stakeholder needs NB: insight resource is comprised of in-house, agency and Tesco Business Services (TBS) personnel. 

- Maximising the value and expertise of external partnerships with our HR consultancy and Tech agency. 

- Managing the Every Voice Matters budget effectively to ensure value for money. 

- Looking for opportunities to develop team capability so as to bring work in house and reduce agency spend where it makes business sense to do so.

- Working collaboratively with People team and Tesco Technology to better integrate people data sources to enable linkages that deliver strategic and commercially focused colleague insight.

- Collaborate with the Insight Partner – Colleague (Ad hoc) to manage and coordinate stakeholder colleague insight requests to a consistent high standard, avoiding overlaps and duplication wherever possible.

You will need

Expert consulting skill-set incl. creative and structured problem solving, issue resolution, stakeholder engagement, commercial acumen and influencing skills at all levels.

Strong experience in employee insight or consultancy roles preferably within a blue chip organisation operating across international markets.

Significant evidence of demonstrating ability to identify and communicate insights that drive a positive change in business decisions and performance or extensive experience working in strategic people function translating insights into action and helping to define and shape a listening strategy. 

Adept at evaluating people strategy using colleague research techniques and translating colleague insight back into strategic recommendations.

Previous demonstrable experience of working with and influencing senior stakeholders - Director level and above. 

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

  • Annual bonus scheme where you can earn up to 3.5% of base salary
  • Holiday starting at 25 days plus a personal day (plus 8 Bank holidays)
  • On-site state of the art gym at our Welwyn Campus with discounted “Gympass” membership & free health checks via Nuffield Health
  • Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
  • Life Assurance - 5 x contractual pay
  • Share Schemes – Join our ‘Buy As You Earn’ & ‘Save As You Earn’ share schemes after 3 months service
  • Colleague Clubcard (including a 2nd card for a family member) after 3 months service
  • Colleague Discounts:
    • 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco 
    • 10% off One Stop
    • 10% off pay monthly & SIM only deals with Tesco Mobile
    • 20% off all F&F purchases
    • 20% off car, pet and home insurance at Tesco bank. T&C’s apply
    • 25% off Tesco Café
    • 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
    • 50% off health checks at Tesco Pharmacy
  • An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
  • Cycle to work scheme
  • Shuttle Bus Service to/from Hatfield & Welwyn Garden City Station to Welwyn Campus & Hatfield Offices
  • Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
  • Our Employee Assistance Programme helps you deal with life’s challenges
  • Financial wellness - Tesco has partnered with experts to help you make the most of your money
  • Get involved in a range of fundraising activities with our long-term charity partners

About us

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home, out shopping, on the move, anywhere in the world.
Our core purpose is ‘Serving Britain's shoppers a little better every day’.
Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them.
In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.
We want our customers to be inspired and whatever they are looking for, we’re finding bigger and better ways to provide it.
We need people who share our ambition to deliver for our customers; passionate and confident people willing to take the initiative and drive us forwards. In return we offer excitement, a great team, an excellent benefit package and significant career development opportunities.
We are proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings to enable us to serve our shoppers a little better every day. We strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range applicants from all walks of life, offering many varying working patterns across our business, and we would love to hear from you!

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

Application process

Our office application process varies depending on the role and the level of experience needed.

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