Location: Shire Park, Welwyn Garden City, Hertfordshire AL7 1GB
Apply by: 14/08/2020
Shire Park, Welwyn Garden City, Hertfordshire AL7 1GB
Head of Continuous Improvement (CI) is the single point of accountability for the deployment and development of a Continuous Improvement practice and culture across Tesco Group, driving the capability from Tesco Business Services; an integral part in leading the people, customer and the transformation agenda. This includes our Value Stream Improvement, Continuous Improvement and Process Improvement capabilities.
The role supports the strategy to create a customer centric CI culture across Tesco, embedding improvement principles in the operations as well as expanding up to wider Tesco organisation, across value streams and end2end customer journeys.
To deliver this, the Head of Continuous Improvement is expected to operate regularly at Tesco Senior Management (CEO, MDs, HRDs) and Business Unit Director level, whilst engaging and working across the organisation hierarchy. They will be responsible and accountable to set and evolve the CI strategy and priorities, whilst driving Tesco-wide adoption of world-leading CI principles, ensuring alignment between customer experience, operational excellence and cost transformation perspectives, deploying and sustaining CI across teams in line with this strategy, engaging and coaching the leadership teams to reinforce CI and build a CI deployment pipeline, coaching and supporting the delivery coaches on their CI interventions, reporting and tracking of the maturity and benefit levels across CI interventions, growing the CI capability within wider Tesco, and identifying E2E customer journey opportunities which can be driven through CI.
We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:
Our vision here at Tesco is to become every customer's favorite way to shop, whether they are at home, out shopping, on the move, anywhere in the world.
Our core purpose is ‘Serving our shoppers a little better every day’.
Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them.
In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.
We want our customers to be inspired and whatever they are looking for, we’re finding bigger and better ways to provide it.
We need people who share our ambition to deliver for our customers; passionate and confident people willing to take the initiative and drive us forwards. In return we offer excitement, a great team, an excellent benefit package and significant career development opportunities.
If that sounds exciting then we'd love to hear from you.
Our office application process varies depending on the role and the level of experience needed.
All applicants will complete a competency-based interview but the process could also include assessment centres, telephone interviews, technical exercises, reasoning tests or informal discussions.
Our recruitment team will be in touch about your application and are happy to answer any questions you may have.