Head of Customer Propositions

Hours: 36

Salary: Competitive

Location: Welwyn Garden City

United Kingdom

Apply by: 02/09/2020


Head of Customer Propositions

Welwyn Garden City

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About the role

An excellent and rare opportunity has arisen for a Head of Customer Propostion at Tesco.  This position is accountable for making and delivering the difficult choices about where us as a business invest effort and money into developing our brand and proposition, to stay relevant to customers and to grow market share. 

This position will see the successful candidate using their passion and experience in retail, customers and data alongside the latest customer trends to deliver a brilliant shopping trip across all channels.

You will be responsible for

• Using your passion for retail, customers and data you keep up to date with the latest customer trends and competitor activities to spot opportunities for Tesco to differentiate our brand and deliver a brilliant shopping trip across all channels
• Analysing these opportunities you make brave and smart choices about where Tesco should prioritise investment for Customers, distilling it into a Customer Plan that differentiates our brand and delivers what matters most to customers
• Leading your team and partnering with colleagues across the business to build strong propositions that deliver the Customer Plan, with clear customer and financial KPIs
• Using your flair for storytelling and your natural influencing skills to energise and engage the business around the Customer Plan, including UKLT members
• Building trusted relationships cross the business, bringing together cross-functional teams to deliver the plan
• Developing your team to be trusted partners with the business and inspiring them to deliver exceptional work
• Following the Tesco Business code of conduct

You will need

To have experience in demonstrating the following:

 - Turning data into actionable insight - skilled
 - Crafting a differentiate brand positioning - expert
 - Developing a consistent brand identity and design - understand
 - Generating engaging concepts - expert
 - Developing motivating propositions - expert
 - Nurturing customer relationships - understand

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

  • An annual bonus scheme of up to 45% of base salary
  • Car Allowance of £7,320 per annum
  • Colleague Clubcard (including a 2nd card for a family member) after 6 months service with 10% off most purchases at Tesco.
  • A retirement savings plan:  6%-10% contribution rate
  • Life Assurance - 5 x contractual pay
  • Buy As You Earn Scheme
  • Save As You Earn Scheme
  • Health Screening every 2 years
  • Deals & Discounts through Tesco including Tesco Mobile & Tesco Bank
  • Deals and Discounts through many other external businesses

About us

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home, out shopping, on the move, anywhere in the world.

Our core purpose is ‘Serving Britain's shoppers a little better every day’.

Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them.

In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

We want our customers to be inspired and whatever they are looking for, we’re finding bigger and better ways to provide it.

We need people who share our ambition to deliver for our customers; passionate and confident people willing to take the initiative and drive us forwards. In return we offer excitement, a great team, an excellent benefit package and significant career development opportunities.

If that sounds exciting then we'd love to hear from you.

Application process

Our office application process varies depending on the role and the level of experience needed.

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