Online Operations Development Executive

Hours: 36

Salary: Competitive

Location: Welwyn Garden City AL7 1GA

United Kingdom

Apply by: 29/09/2020

Online Operations Development Executive

Welwyn Garden City AL7 1GA

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About the role

As Online Operations Development Executive, you will identify and execute opportunities to transform processes underpinning our UK & ROI Online Grocery business to unlock sales, profit and customer experience opportunities

You will be responsible for

• Working closely with the Online Operations team running the smooth daily operation of our Online Grocery business
• Analysing data (online metrics, sales data, fulfilment data & customer feedback) to identify risks and opportunities and develop roadmaps (including dependencies) to implement changes 
• Partnering with transformation/optimisation colleagues in Commercial, Supply Chain, SRM, Fulfilment, CEC, Online Product, Technology and dunnhumby to identify opportunities to step-change operational processes (e.g., product data and imagery; discoverability, search and substitutions)
• Leveraging insight - from customers, internal expert stakeholders and supplier partners - and conducting analysis to identify priority improvement projects which materially improve sales, profit or customer experience (e.g., availability) 
• Supporting the Online Trading team by providing ideas & opportunities to innovate and develop current capabilities, including process improvement and automation opportunities 

Key Stakeholders: 

Commercial - Buying teams, Supply Chain, SRM
Online Product and Technology
Fulfilment & CEC teams
Tesco Bengaluru 

You will need

- Root Cause Analysis and an eye for detail
- Ability to unpick complex systems and processes and unpick key performance levers 
- Strong stakeholder management & engagement skills, including ability to clearly articulate business and customer benefits 
- Critical thinking and problem solving skills
- Data literate (SQL proficiency desirable)

- Background in Online retail operations
- Experience of process improvement
- Experience using and analysing different data sources to make decisions
- Experience using product or content management systems

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:


  • Annual bonus scheme where you can earn up to 3.5% of base salary
  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus 8 Bank holidays)
  • On-site state of the art gym at our Welwyn Campus with discounted “Gympass” membership & free health checks via Nuffield Health
  • Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
  • Life Assurance - 5 x contractual pay
  • Share Schemes – Join our ‘Buy As You Earn’ & ‘Save As You Earn’ share schemes after 3 months service
  • Colleague Clubcard (including a 2nd card for a family member) after 3 months service
  • Colleague Discounts:
    • 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco (from April 2020)
    • 10% off One Stop
    • 10% off pay monthly & SIM only deals with Tesco Mobile
    • 20% off all F&F purchases
    • 20% off car, pet and home insurance at Tesco bank. T&C’s apply
    • 25% off Tesco Café
    • 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
    • 50% off health checks at Tesco Pharmacy
  • An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
  • Cycle to work scheme
  • Shuttle Bus Service to/from Hatfield & Welwyn Garden City Station to Welwyn Campus & Hatfield Offices
  • Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
  • Our Employee Assistance Programme helps you deal with life’s challenges
  • Financial wellness - Tesco has partnered with experts to help you make the most of your money
  • Get involved in a range of fundraising activities with our long-term charity partners

About us

We are proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings to enable us to serve our shoppers a little better every day. We strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range applicants from all walks of life, offering many varying working patterns across our business, and we would love to hear from you!”

Application process

Our office application process varies depending on the role and the level of experience needed.

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