Senior Operations Manager

Hours: 36

Salary: Competitive with Excellent Benefits Package

Location: Dundee

United Kingdom

Apply by: 25/11/2020

Senior Operations Manager


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About the role

We are now recruiting for a Senior Operations Manager who will be responsible for leading, inspiring and coaching a team of Operations Managers to deliver against all of our operational performance metrics. You will drive high levels of employee engagement and influence change to improve our overall performance. The Senior Operations Manager will also provide strategic direction to your team, challenging our approach to improve our ability to Serve Britain's Shoppers a Little Better Everyday. 

Key people and teams you will work with in and outside of Tesco:

  • Customer Engagement Centre Leadership Team
  • Performance Insight 
  • Resource Planning 
  • Knowledge Team
  • People Team
  • Business Partners
  • Improvement Team
  • Colleagues across Tesco 

People, budgets and other resources you are accountable for 

  • Managing a team of Operational Managers.  
  • Overall accountability for a team of c.700 people - each Operations Manager will manage 10 Team Leaders, with Team Leaders managing 14 Customer service Managers. Teams include a mix of on-site and remote working. 

A level of flexibility will be required to cover occasional shifts between 06:00-23:00 and weekend working, where required.

You will be responsible for

  • Ensuring I understand our Core Purpose and the role I play in delivering this
  • Role modelling the Tesco values and leading by example in what I do and how I behave
  • Creating a culture of highly engaged colleagues who are passionate about their role in serving shoppers a little better every day. 
  • Collaborating with senior stakeholders to influence decisions that improve the customer or colleague experience
  • Supporting my team to translate business strategy into operational delivery
  • Providing challenge and support to define the operational improvement strategy and leading my team to land change with clear, tangible deliverables
  • Creating a culture of continuous improvement where our colleagues feel empowered to innovate, implement change and challenge the status quo
  • Setting clear individual performance objectives with my team
  • Creating an inclusive culture for all colleagues where everyone is welcome
  • Ensuring my team receive all training, knowledge and development to provide a quality service and deliver expectations 
  • Holding inspiring everyday conversations with my team, recognising great performance and encouraging a focus on development and career aspirations
  • Supporting the performance of my team, providing structured guidance, expectations and accountability to improve performance in line with process
  • Continually developing my skills to be the best I can be in my role

You will need

Operational skills relevant for this job:

  • People Management
  • Operational management 
  • Communication and influencing skills
  • Logical thinking and decision making
  • Coaching and development 
  • Collaboration/Empathy/Responsiveness/Resilience and Innovation
  • Analysis and problem solving

Experience relevant for this job:

  • Experience in leading and managing managers, with overall accountability for a large team
  • A track record in leading teams to deliver great performance against key metrics.
  • Senior stakeholder management
  • A track record in delivering change and improvements to operational performance
  • Experience of managing remote teams would be desirable

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

  • An annual bonus scheme which you can achieve up to 3.5% of base salary
  • Colleague Clubcard (including a 2nd card for a family member) after 6 months service with 10% off most purchases at Tesco
  • Holiday starting at 20 days plus a personal day
  • A retirement savings plan - 4%-7.5% contribution rate
  • Life Assurance - 5 x contractual pay
  • Buy As You Earn Scheme
  • Save As You Earn Scheme
  • Deals & Discounts through Tesco including Tesco Mobile & Tesco Bank
  • Deals and Discounts through many other external businesses

Application process

Our office application process varies depending on the role and the level of experience needed.

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