Group Service Manager - Refrigeration Operations

Tesco Maintenance are currently looking to recruit a Refrigeration Group Service Manager to assist with our operations. Ideally you will be located in either Hertfordshire/ Bedfordshire/ Buckinghamshire or Bristol but there is flexibility in where you can be located.  At Tesco, our stores and offices couldn’t function without the support of our Maintenance Team. A Group Service Manager is an integral part of this team, leading a team to deliver exceptional service to customer across the wider business. Working collaboratively with Group Maintenance Managers, the Group Service Manager helps ensures the business is able to continue to deliver its promise of serving Britain’s shoppers a little better every day.

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

• Delivering great standards across the estate.
• Putting community customer and colleague’s welfare at the heart of everything. 
• Technical support for the Refrigeration National Maintenance Manager, supporting day to day activities.
• Building effective relationships and communication across all functions and with key stakeholders.
• Delivering change across business areas to consistently deliver performance and improve productivity.
• Delivering great results with year on year improvement.
• Driving problem solving, identifying key issues and developing effective solutions.
• Managing the workload and capacity of my team.
• Forecasting and managing my budgets effectively, always being cost conscious.
• Following our Business Code of Conduct and always acting with integrity and due diligence.
• Managing contractor’s performance on site to ensure first fix.
• Collaborating with the rest of the business to ensure the solutions are truly co-developed and owned at a local level.
• Developing and leading a high performing team, giving them the opportunities to be their best.
• Effectively using the insight developed to shape strategic thinking and identifying potential opportunities.
• Being a custodian of Health and Safety.

• Management of remote teams
• Leadership and people management experience
• Commercial and business acumen
• Full UK driving licence
• Communication and stakeholder management
• Experience with a maintenance based management system such as: Verisae
• Capacity planning and resource management
• Delivering service and quality to agreed KPIs

Ideal additional skills include:

• Setting priorities
• Problem solving
• Experience of running a fast moving field based maintenance team
• Professional accreditation
• Ability to build and manage budgets
• Change management experience
• Time served for relevant discipline
• Health & Safety qualification IOSSH

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

• 25 days holiday (plus Bank holidays)
• Company Car Allowance
• Retirement savings plan
• Life Assurance
• Colleague Clubcard after 3 months service
• Colleague Discounts:
  • 10% off most purchases at Tesco (15% off for a four day period after each pay day)
  • 10% off One Stop
  • 10% off pay monthly & SIM only deals with Tesco Mobile
  • 20% off all F&F purchases
  • 20% off car, pet and home insurance at Tesco Bank. T&C’s apply
  • 25% off Tesco Café
  • 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
  • 50% off health checks at Tesco Pharmacy
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Uniform and personal protection equipment along with the right tools to ensure comfort and safety in the working environment.

Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.

Our Employee Assistance Programme helps you deal with life’s challenges.

Get involved in a range of fundraising activities with our long-term charity partners

At Tesco Maintenance, it’s our people that make us one of the leading retail maintenance providers in the UK. We operate in over 3,500 Tesco and One Stop stores, distribution centres, Tesco banks and head offices, to deliver first class maintenance and engineering solutions and support.  

With our comprehensive induction and our technical competency plan, we invest in training for our field colleagues to have the right level of skills and expertise for each role to work safely and provide first-rate asset management across our estate. We create a culture where every colleague is competent, motivated and professional, maximising the level of support we offer to Tesco stores. 

From multi-skilled, to technically-savvy technicians, we’ve got it covered. Our Operations and Maintenance Managers span the entirety of the UK; technically-minded individuals who support our field engineers to get the job done.  Our Engineering team work to introduce a broad spectrum of award-winning new technological initiatives; from compliance testing to refrigeration, security to sustainability.  

Everything we do in Tesco Maintenance is focused on supporting continuous improvement to the overall shopping experience for our customers.