One Stop - Services Operations Manager

•Lead and am accountable for the service operations for HND, MyHermes, Deliveroo, Paypoint, Post Office, Coffee.

•Develops the Operational services strategy across the stores

•Works closely and effectively with the Services Partnership Manager, E-commerce Executive and Products teams inputting into service development

•Develop and execute a clear implementation plan for new services

•Develops and communicates clear KPI reporting to measure performance of services and focus service partners to coach and support stores to drive improvements

•Manages and leads the operational relationship between all retail service providers

•Manages and coaches 2 Service Partners (North & South) & 2 PO Support Managers to be a clear point of contact for all stores for any additional support

•Work effectively with Head of Operations, Heads of Retail and Area Managers to communicate plans and update on performance and provide expert support

•Leads the development of training for any new services and updates any current training through

•   Builds effective relationships with internal and external stakeholders, which leads    to shaping and improving communication & engagement

•Leads a culture of best in class customer service and motivates and engages teams/colleagues to achieve this for both our internal and external customers.

Collaboration: Working together across my department and across the wider business to achieve a shared success.

In my role: I talk to my colleagues, sharing knowledge, experience and best practice. I create a team spirit in my department and I have a network that stretches beyond my department.

Empathy: Building strong relationships with my stakeholders.

In my role: I am warm and welcoming with all of my stakeholders, putting people at the heart of everything I do. I take time to see, hear and recognise others, building strong relationships.

Responsiveness: Being flexible in the way you think, make decisions and handle change.

In my role: I act quickly, making decisions based on what is right for our customers and colleagues. I thrive on change and take people with me to deliver it.

Resilience: Knowing your own sources of energy and keeping yourself fit for life.

In my role: I have energy and drive to deliver beyond expectation. My colleagues see me doing the right thing both when everything is going well and when times are tough. I know how to be at my best.

Innovation: Always looking for ideas and opportunities to build a better One Stop.

In my role: I keep my eyes open looking for opportunities to improve my department. I share my ideas and encourage my colleagues to do the same.

Technical Skills:

•Experience in a very commercial and customer driven industry, ideally retail

•Ability to work across multiple briefs at any one time, so time management and organisational skills are key together with determination and tenacity to deliver under pressure

•Excellent written and verbal communication skills

Qualifications:

•Food Safety

•IOSH

At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:

• 10% Discount in One Stop & Tesco stores
• Discounted Tesco pharmacy services
• Discounted shopping website
• Free eye tests
• A great holiday package
• A commitment to your career development
• Community involvement and charity work
• Pension Scheme

One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco.