Hours: 40
Salary: Competitive
Location: Milton Keynes MK113LW
United Kingdom
Apply by: 08/04/2021
Milton Keynes MK113LW
Tesco Maintenance are currently looking to recruit a Technical Support Engineer for Refrigeration to join the National Operating Center in Milton Keynes. At Tesco, our stores and offices couldn’t function without the support of our Maintenance Team. A Service Support Engineer provides remote technical support to our field engineers Ensuring the business is able to continue to deliver its promise of serving Britain’s shoppers a little better every day.
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
Ensuring there is a safe environment for those who work and shop in our stores and offices.
Providing remote technical support for proactive diagnosis of maintenance problems to bring them to a permanent and timely solution.
Using the systems available to accurately identify trends and opportunities to improve maintenance operation.
Working in collaboration with colleagues to optimise resource and dispatch programs.
Building effective relationships and communicating clearly across different functions, managing expectations where necessary.
Ensuring assets are fixed to agreed time scales.
Meeting all my statutory requirements.
Managing workload to make the best use of time at work.
Being aware of the cost implications of actions.
City & Guilds 2079 F-Gas or equivalent
City & Guilds, NVQ Level 2, time served apprenticeship or equivalent in relevant field.
Strong mechanical and refrigeration knowledge.
Experience working in customer service
Experience working remotely
Good time management
The ability to build relationships quickly
Good communication skills
An awareness of cost and budget controls
Exposure to IT services e.g. Verisae
An awareness of up to date Health and Safety measures
Full UK driving licence
Ideal additional skills include:
Relevant qualifications e.g. IOSH/ NEBOSH
Experience handling multiple projects at one time or working in a fast moving maintenance department
Providing remote technical support
We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:
Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
Our Employee Assistance Programme helps you deal with life’s challenges.
Get involved in a range of fundraising activities with our long-term charity partners
At Tesco Maintenance, it’s our people that make us one of the leading retail maintenance providers in the UK. We operate in over 3,500 Tesco and One Stop stores, distribution centres, Tesco banks and head offices, to deliver first class maintenance and engineering solutions and support.
With our comprehensive induction and our technical competency plan, we invest in training for our field colleagues to have the right level of skills and expertise for each role to work safely and provide first-rate asset management across our estate. We create a culture where every colleague is competent, motivated and professional, maximising the level of support we offer to Tesco stores.
From multi-skilled, to technically-savvy technicians, we’ve got it covered. Our Operations and Maintenance Managers span the entirety of the UK; technically-minded individuals who support our field engineers to get the job done. Our Engineering team work internationally to introduce a broad spectrum of award-winning new technological initiatives; from compliance testing to refrigeration, security to sustainability.
Everything we do in Tesco Maintenance is focused on supporting continuous improvement to the overall shopping experience for our customers.