Senior Software Engineer - Contact Service

The retail environment is changing rapidly, change bought about by rapid advancements in technology. At Tesco Technology, we are building the next generation of our online and in-store retail platform, a platform that will enable us to set the benchmark for a technology-led customer-centric retail experience. Come help us build this platform!

Within Tesco Technology, Contact Service is responsible for the Customer Contact Domain. We build and maintain applications that power our ability to handle Tesco Customer profile data & consent choices, solutions that manage all contact with Tesco customers, be it emails, push notifications, text messages, or Clubcard issuance. We are responsible for ensuring all our customer's in-store experience around physical or digital receipting meets the high standards our customers expect of us, all of this at “Tesco scale”. All of our applications and services need to be able to handle millions of requests per day, tolerate failures, scale in response to load; doing all of this while placing security at the heart of everything we do.

We operate a DevOps philosophy. You, together with the rest of your team, support in production what you build. We value delivery to production, getting data/feedback from production and using this data to drive further improvements and features. We release multiple times a week, sometimes multiple times a day.

The stack: 

• Java
• Node.js,
• Azure & AWS
• SQL and NoSQL database (e.g DynamoDB, Couchbase, SQL Server)
• Docker

• Consistently delivering against the product and engineering backlogs. 
• Supporting your and your team’s code all the way to production.
• Pair programming, reviewing pull request and giving constructive feedback.
• Contributing to the definition of features for services owned by your team
• Continuously improving yourself and your team by suggesting and helping implement new Engineering processes and practices
• Effectively communicating your and your team’s progress to your team members, your Manager and wider Tesco colleagues.

• An understanding and experience of Lean and Agile dev methodologies
• Experience utilising different testing practises, including TDD.
• Experience of continuous integration, automated deployments, and other DevOps practises.
• Experience of designing and implementing Restful APIs.
• Experience with both NoSQL and cloud technologies.

• An annual bonus scheme which you can achieve up to 15% of base salary
• Colleague Clubcard (including a 2nd card for a family member) after 6 months service with 10% off most purchases at Tesco
• Holiday starting at 25 days plus a personal day
• A retirement savings plan - 4%-7.5% contribution rate
• Life Assurance - 5 x contractual pay
• Buy As You Earn Scheme which allows you to buy Tesco shares and save tax after 3 months of service
• Save As You Earn Scheme which gives you the opportunity to save direct from your pay for three or five years with the option of using your savings to buy Tesco shares at a discounted price after 1 year of service
• Access to Tesco Learning and Development Academy, Safari Books https://www.safaribooksonline.com and Pluralsight Technology Learning Platform https://www.pluralsight.com
• Deals & Discounts through Tesco including Tesco Mobile & Tesco Bank
• Deals and Discounts through many other external businesses
• Cycle to work and Car Share Schemes

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving Britain's shoppers a little better every day’. Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.
Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.

Across the Tesco Group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve.