Operations Manager - New Initiatives

Hours: 36

Salary: Competitive

Location: Shire Park, Welwyn Garden City, Hertfordshire AL7 1GA

United Kingdom

Apply by: 18/05/2021

Operations Manager - New Initiatives

Shire Park, Welwyn Garden City, Hertfordshire AL7 1GA

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About the role

You will scale new Online Initiatives in wider collaboration with a cross functional team, whilst taking ownership for the specific operational levers required for the rollout and continued optimisation of range. You will be able think and operate strategically to ensure automated solutions are embedded amongst technology, support teams and wider trading and operations teams. Tesco Online has doubled its online capacity over the past year and continues to serve a significant proportion of the online market. Exciting plans to continue this growth with new models and initiatives across bricks & mortar and digital channels.

The hiring manager for this role is Jack Reynolds / Bijal Jaffer

You will be responsible for

  • Working with the Senior Operations Manager to develop a clear and robust operations plan for both short term and long-term trading plans.
  • Act as a key consult with Online Trading, Online Range Strategy, SRM and Supply Chain.
  • Working alongside the Range Strategy teams to define, shape and run the range for new initiatives & customer need states. 
  • Using and interpreting insight to inform how we trade and merchandise effectively (i.e. process simplicity).
  • Able to 'join the dots' for complex problems and fast resolution of issue management.
  • Taking an end-to-end view of execution to ensure customer experience is as optimal as possible in an evolving and fast paced market.
  • Defining the Operations attributes required to scale new initiatives and gaining prioritisation with technology to launch in a live environment. 
  • Understanding the many layers to new store openings and defining the steps required from an operations team to match critical path. 
  • Being able to articulate the wider optics of both Tesco and market trading performance to optimise the initiative. 
  • Spotting new optimisation opportunities and creating business cases to support the continued rollout. 
  • Ensuring effective reporting through analytics platforms and contributing to data driven decision making. 
  • Collaborating with a cross functional team to develop the proposition and aligning to critical path.
  • Opportunity to work in a high performing team whilst building strong networks across the organisation. 
  • Tesco Online has doubled its online capacity over the past year and continues to serve a significant proportion of the online market. 
  • Exciting plans to continue this growth with new models and customer propositions across bricks & mortar and digital channels. 

You will need

  • Articulating data (both customer and P&L) to inform clear recommendations to wider project group
  • End to end project management (RACI, Critical Paths, Technology deadlines)
  • Ability to simplify complex problems to inform action plans 
  • Reverse engineering problem statements 
  • Technical understanding of tech flows and systems 
  • Wider understanding of digital markets and trends
  • Accuracy and attention to detail
  • Documentation of process 
  • Ability to automate and optimise ways of working 
  • Stakeholder mapping 
  • Communication skills, both written and verbal
  • Microsoft Office with advance Excel (Pivot/Vlookup)
  • Analysing data and converting to strategy

Key People & Teams you will work with:

  • Online Trading & Operations Team
  • Range Strategy 
  • Online Fulfilment Development 
  • Commercial 
  • Space, Range & Merchandising (SRM)
  • Online Business Performance 
  • Technology / Product 


What’s in it for you

• Annual bonus scheme where you can earn up to 3.5% of base salary
• Holiday starting at 25 days plus a personal day (plus 8 Bank holidays)
• On-site state of the art gym at our Welwyn Campus with discounted “Gympass” membership & free health checks via Nuffield Health
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• Share Schemes – Join our ‘Buy As You Earn’ & ‘Save As You Earn’ share schemes after 3 months service
• Colleague Clubcard (including a 2nd card for a household member) after 3 months service
• Colleague Discounts:
• 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco
• 10% off One Stop
• 10% off pay monthly & SIM only deals with Tesco Mobile
• 20% off all F&F purchases
• 20% off car, pet and home insurance at Tesco bank. T&C’s apply
• 25% off Tesco Café
• 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
• 50% off health checks at Tesco Pharmacy
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Cycle to work scheme
• Shuttle Bus Service to/from Hatfield & Welwyn Garden City Station to Welwyn Campus & Hatfield Offices
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
• Our Employee Assistance Programme helps you deal with life’s challenges
• Financial wellness - Tesco has partnered with experts to help you make the most of your money
• Get involved in a range of fundraising activities with our long-term charity partners

About us

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving Britain's shoppers a little better every day’. Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.
Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.
Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

Application process

Our office application process varies depending on the role and the level of experience needed.

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