Senior Product Manager - Tills Technology

We’re accountable for the experience our customers have in stores, however and wherever they want to buy a product in Tesco.  We cover everything from a traditional attended till, all varieties of self-service checkouts to our petrol stations and pay at pump capability.  It’s a challenging area that is not just about creating amazing customer experiences but also thinking about the colleague experience as it’s colleagues that have to use them for billions of transactions every year.

It’s a very exciting time to join the team as we’re on a path of transforming our tills globally and creating a real point of differentiation for Tesco.  This role will be key to ensure we’re building the right thing and plotting our path through the many combinations of Till types, feature needs, store formats, and countries.

If you’re a Product Manager that’s customer focused, thrives with hard problems, loves a fast-moving environment, and wants to make a real difference to millions of customers across the globe then please get in touch.

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures:

• Engage with my stakeholders, Lead Product Manager and Head of Product to formulate the vision, strategy and long-term roadmap for my product and execute it well by constantly managing my stakeholders expectations, working through dependencies across multiple products/ teams
• Understand key user personas, customers & stakeholders for my product and their pain points well
• Drive experiments against defined hypotheses, create MVPs towards robust data-driven decisions on product improvements and their influence on product performance indicators
• Effectively document and explain new requirements to the delivery team using user stories, personas, and acceptance tests and help the team in breaking down a complex piece of work/ epic into smaller, deliverable chunks of value that can be delivered faster
• Prioritise work and decisively resolve trade-offs with peers and senior leaders
• Steer sprint/ release planning sessions by working with my delivery counterparts to plan sprints/ releases that deliver maximum business value in least effort
• Prioritise, coordinate and communicate the resolution of live product issues independently

• UI Product management experience across the lifecycle of discovery, test, build and deploy, working closely with engineers and designers to deliver value for your customers
• Articulating a product strategy in terms of consumer and business value
• Ability to analyse the results of customer research and use the results to influence product outcomes and strategic goals
• Understand how diverse personas or customer groups perceive, understand and experience my product in different ways
• Understand how large technology systems should interact with each other and track health metrics (uptime, SLOs, response time, etc)
• Skilled in using various data types in different situations and know when to use quantitative and/or qualitative data
• Experience and understanding of agile techniques to deliver world beating products
• Excellent verbal and written communication skills – you must be able to articulate complex concepts to a diverse audience.
• Attitude and the aptitude to learn new product area/domain quickly.
• Working in an API driven technology stack
• Having proven success in working on unstructured problems, defining hypothesis, creating MVPs, running experiments and analysing results to drive data-driven decisions

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:
• Annual bonus scheme where you can earn up to 3.5% of base salary
• Holiday starting at 25 days plus a personal day (plus 8 Bank holidays)
• On-site state of the art gym at our Welwyn Campus with discounted “Gympass” membership & free health checks via Nuffield Health
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• Share Schemes – Join our ‘Buy As You Earn’ & ‘Save As You Earn’ share schemes after 3 months service
• Colleague Clubcard (including a 2nd card for a household member) after 3 months service
• Colleague Discounts:
• 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco
• 10% off One Stop
• 10% off pay monthly & SIM only deals with Tesco Mobile
• 20% off all F&F purchases
• 20% off car, pet and home insurance at Tesco bank. T&C’s apply
• 25% off Tesco Café
• 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
• 50% off health checks at Tesco Pharmacy
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Cycle to work scheme
• Shuttle Bus Service to/from Hatfield & Welwyn Garden City Station to Welwyn Campus & Hatfield Offices
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
• Our Employee Assistance Programme helps you deal with life’s challenges
• Financial wellness - Tesco has partnered with experts to help you make the most of your money
• Get involved in a range of fundraising activities with our long-term charity partners

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving Britain's shoppers a little better every day’. Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.
Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.

Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve.