Senior Online Business Performance Analyst

Hours: 36

Salary: Competitive

Location: Welwyn Garden City

United Kingdom

Apply by: 25/07/2021

Senior Online Business Performance Analyst

Welwyn Garden City

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About the role

At Tesco, we serve over 1m customers a week online through a mixture of stores and fulfilment centres, offering Home Delivery, Click & Collect, and more recently Whoosh rapid delivery. We’re always looking for ways to serve our customers a little better every day, whether that’s by improving the range of products they can get online, introducing more convenient and good value delivery options, or ensuring they have an easy experience navigating our website. 

As a senior member of our analytics team, you will play a key part in delivering actionable analytics and reporting to help our stakeholders to understand the performance of the online business and inform our strategy and tactical activity. 

You will be responsible for

  • Working with stakeholders who have submitted analytical requests to understand their requirements, determining your analytical approach, delivering accurate insight in a timely manner, feeding back your findings and ensuring the best recommendations are identified and delivered. 
  • Promoting a self-serve culture by developing, maintaining and encouraging the use of our Tableau dashboards for business-as-usual and trial reporting, so that the Online stakeholders can easily access information on how we are performing and can deep dive into different metrics to root cause performance issues.
  • Engaging with our data engineering teams to keep up to date with new data they are surfacing on our Tesco Analytics Platform, helping to develop data requirements that are needed for Online and performing user acceptance testing of new data tables that the engineering teams develop for us.
  • Taking a leading role in the Online Analytics Community, helping other analysts to grow, develop and work more effectively. In particular this could involve supporting with the induction of new analysts, leading peer reviews, identifying and attending training courses, maintaining a bank of useful code and technical resources for the team and attending internal and external analytical forums and conferences.

You will need

  • The 5 Tesco Leadership skills: Collaboration, Empathy, Resilience, Innovation, Responsiveness
  • Ability to simplify complex problems, manipulate data accurately and relate to the business context
  • Ability to engage and influence key stakeholders
  • Independent & organised but seeks help and advice when needed
  • Ability to coach and develop others
  • Broad understanding of our business and industry. 
  • Good understanding of the levers that can impact our profitability
  • Experience using a query language (preferably SQL) to access and manipulate data from a data base
  • Experience using Excel, Powerpoint and a BI software (preferably Tableau, Adobe Analytics) to manipulate and share data in a clear and visually appealing way to support stakeholders to make business decisions
  • Degree (or equivalent) or higher with numerate subjects preferred e.g. Mathematics, Statistics, Economics

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

  • Annual bonus scheme (10-20%)
  • Holiday starting at 25 days plus a personal day
  • On-site state of the art gym at our Welwyn Campus with discounted “Gympass” membership & free health checks via Nuffield Health
  • Retirement savings plan
  • Colleague Clubcard (including a 2nd card for a household member) and Colleague Discounts
  • Cycle to work scheme
  • Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
  • Our Employee Assistance Programme helps you deal with life’s challenges
  • Financial wellness - Tesco has partnered with experts to help you make the most of your money
  • Get involved in a range of fundraising activities with our long-term charity partners


About us

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving Britain's shoppers a little better every day’. Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.
At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best. Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve.

Application process

Our office application process varies depending on the role and the level of experience needed.

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