Whoosh Growth Manager

• Lead the strategic development and delivery of Whoosh customer acquisition, retention and nurturing to maximise Whoosh sales, profit, customer lifetime value and NPS
• Develop analytical frameworks or models with the Whoosh Analytics Manager, to create adaptable frameworks to enable us to optimise Customer Lifetime Value (CLV) towards profit, sales and NPS
• Identify opportunities for CLV growth and risks for particular customer segments and maximise potential opportunity / manage risk
• Work with Marketing and Online teams to implement communication programmes across a range of communication channels and measure their effectiveness
• Support creation and execution of test plans to optimise acquisition and retention strategy on an ongoing basis
• Work with suppliers to create suppliers funded acquisition/retention campaigns to drive customer acquisition and loyalty
• Define and prioritise requirements needing to be built in the Whoosh Tech backlog to improve customer growth mechanisms
   

Experience relevant for this job: 

• A proven track record of developing strategic plans and overseeing the delivery and implementation into tangible programmes of work
• Analysis and decision making – highly analytical, comfortable interpreting complex datasets and underpinning all decision making with a data-first approach. 
• Customer focused and comfortable influencing and working cross-functionally 
• Excellent written communication and presentation skills, and able to influence without authority at all levels - from operational through to leadership team
• Strong understanding of commercial trading, online trading frameworks and digital marketing channels. Previous experience within this discipline is highly desirable 

Operational experience relevant for this job: 

• Flexibility, ability to plan and organise, responsiveness, creativity, self-starter 
• Able to build solid working relationships with peers and senior leadership 
• Resilience and strong person drive to deliver
• Ability to demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation. 
   

We offer excellent benefits that help make Tesco a great place to work!  These include but are not limited to:

• Annual bonus scheme
• Holiday starting at 25 days plus a personal day (and bank holidays)
• Great colleague discounts and deals, saving you money on everyday purchases, utility bills for the home and more
• Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
• Buy as you earn and Save as you earn share schemes
• Opportunities to get on – take advantage of our ongoing learning opportunities and award-winning training to help you achieve the career you want

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move.  Our core purpose is “Serving our customers, communities and planet a little better every day”.  Serving means more than a transactional relationship with our customers.  It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves.  At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.  We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.  We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you.  Everyone is welcome at Tesco.

We have recently announced that we are moving to a more blended working week – combining office and remote working.  Our offices continue to be where we connect, collaborate and innovate.  Talk to us about how this can work for you.

Note: Should you be successful in your application, your employment will be subject to and conditional upon you providing your bank account details on your agreed start date.