Clubcard Operations Manager

We are delighted to share a new and exciting opportunity for a Clubcard Operations Manager to join the Customer team.

We are a team of Clubcard Operations Managers. We manage core operations of the Clubcard scheme and support successful delivery of change to deliver an increase in operational efficiencies, Clubcard penetration, active customer base and ensure we are trading safely and legally. We sit in the Membership & Loyalty team. We work cross functionally with many teams across the business including legal, technology, marketing comms, retail, online and customer service.

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures:

• Operational lead for the Digital Clubcard plan leading the natural work team working in partnership with Clubcard Propositions manager to deliver the agreed KPS and goals
• Operation lead on core Clubcard propositions Clubcard Plus
• Key support for Tesco Mobile and Tesco Bank, providing guidance and advice
• Reacting to day to day operational requirements
• Ensuring our terms and conditions remain relevant for the business and our customers.
• Pro-actively supporting the security teams in preventing and minimizing fraud threats.
• Working collaboratively with external suppliers to manage the stock levels of physical Clubcards
• Owner of physical Clubcard marketing budget, raising purchase orders, forecasting and reconciliation of spend

You’ll need to have demonstrated experience of:

• Strong analytical and process skills.
• Track record of designing and improving business processes.
• Building strong working relationships.
• Strong communication and presentation skills.
• Project management skills and experience.
• Budgeting and forecasting.
• Problem solving and an inquisitive mind.

Experience required

You’ll need to have demonstrated experience of:

• Stakeholder management and communication.
• Supplier management & relationships.
• Working with ambiguity.
• Presenting to senior stakeholders and leadership team.
• Project management experience.
• Ability to influence without authority.
• A good understanding of technical concepts.

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

• Annual bonus scheme
• Holiday starting at 25 days plus a personal day (plus 8 Bank holidays)
• On-site state of the art gym at our Welwyn Campus with discounted “Gympass” membership & free health checks via Nuffield Health
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• Share Schemes – Join our ‘Buy As You Earn’ & ‘Save As You Earn’ share schemes after 3 months service
• Colleague Clubcard (including a 2nd card for a family member) after 3 months service
• Colleague Discounts:
  • 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco
  • 10% off One Stop
  • 10% off pay monthly & SIM only deals with Tesco Mobile
  • 20% off all F&F purchases
  • 20% off car, pet and home insurance at Tesco bank. T&C’s apply
  • 25% off Tesco Café
  • 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
  • 50% off health checks at Tesco Pharmacy
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Cycle to work scheme
• Shuttle Bus Service to/from Welwyn Garden City Station to Welwyn Campus
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
• Our Employee Assistance Programme helps you deal with life’s challenges
• Financial wellness - Tesco has partnered with experts to help you make the most of your money
• Get involved in a range of fundraising activities with our long-term charity partners