Product Manager

About the Security and Capability Team

We aim to provide colleagues with a great experience by providing world class tooling, processes, and advice.  We believe in solutions that are either self-service or invisible to the end user – that’s not always easy to achieve, but it’s what we strive for. With over 460,000 colleagues globally, this is an opportunity to make your mark.

Our vision is to protect the reputation of Tesco, maximise system availability and enable colleagues to work smarter.

About this role:

About our Security and Capability Team

We aim to provide colleagues with a great experience by providing world class tooling, processes, and advice.  We believe in solutions that are either self-service or invisible to the end user – that’s not always easy to achieve, but it’s what we strive for. With over 460,000 colleagues globally, this is an opportunity to make your mark.

Our vision is to protect the reputation of Tesco, maximise system availability and enable colleagues to work smarter.

About this role:

Be part of our exciting observability transformation programme, which impacts every part of our core technology and the highly experienced technology teams who use them.

Our Observability outcomes are to reduce the time taken to identify/resolve incidents and reduce the overall number of incidents.

Play a pivotal role in our journey to influence both the technical and cultural strategy across all departments from online, supply chain, in-store and mobile. Supporting teams to gain the insight they need to make data driven decisions that directly impact our brand, our bottom line and overall colleagues and customer experience.

Ultimately, we are solving problems to ensure groceries are delivered to stores, colleagues can do their jobs and customers have a great experience whenever interacting with Tesco.

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures:

• Take the lead in defining goals for data that align with the broader organizational vision. This includes building both short- and long-term strategies, such as defining key metrics to track success or determining the prioritization of features that fall within their scope. 
• Have ownership of a Product involving multiple internal/external stakeholders and drive the Product strategy & execution for it
• Engage with stakeholders and Senior Product Manager to formulate the vision, strategy and long-term roadmap and execute it well by constantly managing the stakeholders expectations, working through dependencies across multiple products/ teams
• Understand key user personas, customers & stakeholders for my product and their pain points really well
• Translate the requirements of large data initiatives into smaller, actionable pieces that can be delivered in increments and then working to allocate resources for each initiative.
• Understand and demonstrate all the features to different audiences within and outside of our immediate product team
• Effectively document and explain new requirements to the engineering team using user stories, personas, and acceptance tests and help the team in breaking down a complex piece of work/ epic into smaller, deliverable chunks of value that can be delivered faster
• Steer sprint/ release planning sessions by working with my delivery counterparts to plan sprints/ releases that deliver maximum business value in least effort
• Lead discovery work around minimum viable product (MVP) for any new product/feature, collaborating with delivery teams to prototype and validate the MVP
• Present to other Tesco Product areas and its functional/ engineering capabilities
• Drive experiments against defined hypotheses, create MVPs towards robust data-driven decisions on product improvements and their influence on product performance indicators
• Prioritise, coordinate and communicate the resolution of live product issues independently
• This role will best suit an individual who enjoys working as part of a team and delivering value, is well organised, pragmatic and a lateral thinker with an inquisitive mind who is motivated to make change for the better and, most importantly, puts our customers first.

You’ll need to have demonstrated experience of:

• Min 3 years of Product management experience.
• Articulating a product strategy in terms of consumer and business value.
• Experience and understanding of agile techniques to deliver world beating products
• Excellent verbal and written communication skills – you must be able to articulate complex concepts to a diverse audience.
• Attitude and the aptitude to learn new product area/domain quickly.
• Having proven success in working on unstructured problems, defining hypothesis, creating MVPs, running experiments and analysing results to drive data-driven decisions
• Technical competence to influence and understand the solution context and approach and aid engineering in estimating the complexity of work being requested
• Prioritisation and decision-making skills demonstrating how these have taken into account business priorities, complexity, dependencies and value.

Desirable:

• Experience working in the observability field. 
• Experience running and implementing Application Performance Monitoring (APM) tools   such as AppDynamics, New Relic or Splunk
• Vendor management experience

Personal

• Flexibility, ability to plan and organise, responsiveness, creativity, self-starter 
• Able to build solid working relationships with peers and senior leadership
• Ability to demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation. 

We offer excellent benefits that help make Tesco a great place to work!  These include but are not limited to:

• Annual bonus scheme
• Holiday starting at 25 days plus a personal day (and bank holidays)
• Great colleague discounts and deals, saving you money on everyday purchases, utility bills for the home and more
• Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
• Buy as you earn and Save as you earn share schemes
• Opportunities to get on – take advantage of our ongoing learning opportunities and award-winning training to help you achieve the career you want

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move.  Our core purpose is “Serving our customers, communities and planet a little better every day”.  Serving means more than a transactional relationship with our customers.  It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves.  At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.  We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.  We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you.  Everyone is welcome at Tesco.

We have recently announced that we are moving to a more blended working week – combining office and remote working.  Our offices continue to be where we connect, collaborate and innovate.  Talk to us about how this can work for you.

Note: Should you be successful in your application, your employment will be subject to and conditional upon you providing your bank account details on your agreed start date.