Product Manager - Colleague help tools

Hours: 36

Salary: Competitive

Location: Welwyn Garden City AL7 1GA

United Kingdom

Apply by: 26/08/2022

Product Manager - Colleague help tools

Welwyn Garden City AL7 1GA

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About the role

Our team is driven by making it simple and efficient as possible for our colleagues to get help at Tesco. This includes developing new ways for colleagues to quickly help themselves, as well as enabling helpdesks and teams to provide support effectively.

We are responsible for owning the product roadmap and managing the development and rollout of improvements to our colleague help tools and service desk systems and across the globe

You will be responsible for

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures:

  • Be the champion of the product and evangelise our stakeholders
  • Work closely with our stakeholders to align the product’s direction with the business needs
  • Be the voice of our colleagues an understand their needs.
  • Attend and run scrum ceremonies, work with design and engineering to bring features to life
  • Use data and colleague sentiment to identify opportunities for change and to validate new features or processes
  • Drive the acceptance and adoption of ideas and improvements with our product
  • Prioritise coordinate and communicate the resolution of live product issues
  • Be a go-to resource for matters relating to Service Desk and Help tooling and processes.
  • Understand and demonstrate features of the tools and processes to different audiences; including executives, customers and our own team
  • This role will best suit an person who enjoys working as part of a team, is well organised, pragmatic and with an inquisitive mind who is motivated to make change for the better and, most importantly, puts our customers first

You will need

You’ll need to have demonstrated experience of:

  • Track record of using quantitative and/or qualititative data to drive positive change
  • Ability to understand complex problems and provide logical and rational solutions
  • Articulating a complex product strategy in terms of customer and business value
  • Understanding of agile techniques to deliver large scale, high quality products
  • Working effectively with multi-disciplinary teams and challenging business stakeholders
  • Understanding of how to contribute to all phases of the product lifecycle
  • The ability to influence without authority
  • Have a technical understanding or be comfortable having technical conversations and know when to challenge and ask questions
  • Experience delivering large scale change successfully
  • Demonstrate exposure to or experience of core development skills and understand the benefits – user journeys, wireframe design, interview techniques, testing and design briefs 


  • Flexibility, ability to plan and organise, responsiveness, creativity, self-starter 
  • Able to build solid working relationships with peers and senior leadership
  • Ability to demonstrate written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation. 
  • The successful candidate will have a can-do, will-do attitude. Whilst being personally robust and willing to challenge the status quo, you will work closely with other team members and must be able to bring people with you

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

  • Annual bonus scheme
  • Holiday starting at 25 days plus a personal day (plus 8 Bank holidays)
  • On-site state of the art gym at our Welwyn Campus with discounted “Gympass” membership & free health checks via Nuffield Health
  • Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
  • Life Assurance - 5 x contractual pay
  • Share Schemes – Join our ‘Buy As You Earn’ & ‘Save As You Earn’ share schemes after 3 months service
  • Colleague Clubcard (including a 2nd card for a family member) after 3 months service
  • Colleague Discounts:
    • 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco
    • 10% off One Stop
    • 10% off pay monthly & SIM only deals with Tesco Mobile
    • 20% off all F&F purchases
    • 20% off car, pet and home insurance at Tesco bank. T&C’s apply
    • 25% off Tesco Café
    • 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
    • 50% off health checks at Tesco Pharmacy
  • An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
  • Cycle to work scheme
  • Shuttle Bus Service to/from Welwyn Garden City Station to Welwyn Campus
  • Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
  • Our Employee Assistance Programme helps you deal with life’s challenges
  • Financial wellness - Tesco has partnered with experts to help you make the most of your money
  • Get involved in a range of fundraising activities with our long-term charity partners

About us

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving Britain's shoppers a little better every day’. Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.
At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.
Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.
Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve.

Application process

Our office application process varies depending on the role and the level of experience needed.

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