Hours: 36
Salary: Competitive
Location: Welwyn Garden City AL7 1GA
United Kingdom
Apply by: 26/08/2022
Welwyn Garden City AL7 1GA
The Head of Service Management is fully accountable for defining the Service Management strategy, its agile implementation for Infrastructure and ongoing execution. You will be part of the Infrastructure Service & Operations management team. As an effective leader and strategic thinker, you set a clear direction for our globalised Service Management Processes and ensure these are prioritised and adopted in stages by all relevant teams. For our day-to-day service, you ensure that we report on our performance to different technology and business functions and continuously improve our services You are a key stakeholder for the tools supporting service management and measure their efficiency and usage. You build strong relationships with wider stakeholders who consume the services Infrastructure provides As a budget holder, you are responsible for the commercial aspects of your team, and managing all associated resources.
Service Management
Leadership
Stakeholder Management
Commercial and Supplier Relationships
Additional experience relevant for this role:
We offer excellent benefits that help make Tesco a great place to work! These include but are not limited to:
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day”. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.
We have recently announced that we are moving to a more blended working week – combining office and remote working. Our offices continue to be where we connect, collaborate and innovate. Talk to us about how this can work for you.
Note: Should you be successful in your application, your employment will be subject to and conditional upon you providing your bank account details on your agreed start date.