Senior Product Manager - Onboarding & Account Management

We are looking for an experienced and highly motivated Senior Product Manager, who is passionate about digital experiences to help us define our product vision, strategy and grow our Onboarding & Account Management product.

We are part of the Loyalty & Support team and through our products, Tesco helps millions of customers & colleagues to setup & manage their accounts, earn rewards, and solve their queries online across the UK, Republic of Ireland and Central Europe. We strive to emphasize customer centricity and innovation to keep us connected with our customers and serve them whenever, wherever, and however they want. From servicing to reward features we aim to make a meaningful impact to our customers everyday lives.

The Onboarding and Account Management team is responsible for catalysing digital innovation at Tesco by providing simple, secure, personalised, and inclusive to all experiences. We aim to create an onboarding & account product that unlocks real value across many Tesco propositions by working together with several teams to make a big difference. We want to empower our customers to control their relationship with us, keep them secure, and provide a seamless, intuitive, and personalised digital experience.

We are an experienced, enthusiastic & diverse product team, who works with different parts of the organisation including Design, Research, Engineering teams and Business Stakeholders. You are going to help us shapping the future on how customers will interact with Tesco and contribute to our ambitious plans in reimagining our account management experiences and bringing to life problem-solving solutions to reduce friction across our onboarding and login journeys.

In this role, you will work with a multidisciplinary team and across several business areas, will be responsible for shaping the outcomes and driving forward the strategic roadmap that will deliver the best in class Account Management experience. You will own a compelling vision & strategy, driving the roadmap and managing the backlog. You will collaborate closely with UX Design & Research, Analytics and Engenering to support experience optimisation and feature development.

While specific responsibilities will be dependent upon the evolving needs of the Tesco retail business, the following provides an overview of the role’s key responsibilities and measures:

• Be Innovative – Create a compeling vision, mission and strategy for the product with a global mindset.
• Be Customer Centric – Deeply understand customer needs by learning from previous, new insigths and data reports to fully understand the ‘what, why and how’ of what you are solving for.
• Outcome and Key Results driven - Engage with partners to set the strategy, roadmap, and OKRs, and drive prioritisation of deliverables.
• Be collaborative – Collaborate across disciplines to define the best path to launching products that customers will love while meeting our OKRs.
• Take ideas to from concept to life and measure results – Work iteratively and pragmatically with design, research, engineering, analytics, legal, compliance and many others to plan and execute it effectively and successfully measuring business and product key results.
• Be curious - Lead continuous discovery squads and partner with other key disciplines including Analytics, Engineering, Data Science, Market Intel and so on to tap into strategic improvement opportunities.
• Fail fast and Learn Faster – Lead discovery work for new problem/opportunity areas, collaborating with user experience design & research (UXD&R) and engineering teams to prototype and validate assumptions, ideas and experiments.
• Regularly work with Leadership – Effectivelly manage leadership and key stackeholders expectations by clearly defining product roadmap and reporting back on progress against OKRs.

• Knowledge of Agile methodologies, writing effective user stories/ acceptance criteria
• Proven project management skills with coordination across multiple teams.
• Ability to problem-solve using creative thinking and innovation.
• Passionate self-starter, decisive and able to move with speed to implement ideas.
• Outstanding analytical skills and experience in planning and forecasting.
• High energy, motivated team player. Able to work across cross-functional teams to drive projects and key initiatives to completion by effectively interacting and building relationships across Tesco teams and businesses

We offer excellent benefits that help make Tesco a great place to work!  These include but are not limited to:

• Annual bonus scheme
• Holiday starting at 25 days plus a personal day (and bank holidays)
• Great colleague discounts and deals, saving you money on everyday purchases, utility bills for the home and more
• Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
• Buy as you earn and Save as you earn share schemes
• Opportunities to get on – take advantage of our ongoing learning opportunities and award-winning training to help you achieve the career you want

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move.  Our core purpose is “Serving our customers, communities and planet a little better every day”.  Serving means more than a transactional relationship with our customers.  It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves.  At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.  We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.  We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you.  Everyone is welcome at Tesco.

We have recently announced that we are moving to a more blended working week – combining office and remote working.  Our offices continue to be where we connect, collaborate and innovate.  Talk to us about how this can work for you.

Note: Should you be successful in your application, your employment will be subject to and conditional upon you providing your bank account details on your agreed start date.