Customer Proposition Manager - Maternity Cover

Hours: 36

Salary: Competitive

Location: Shire Park, Kestral Way, Welwyn Garden City AL7 1GA

United Kingdom

Apply by: 08/07/2022


Customer Proposition Manager - Maternity Cover

Shire Park, Kestral Way, Welwyn Garden City AL7 1GA

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About the role

In Customer Propositions we create reasons for our 40million+ customers across the globe to choose more of Tesco more often. In Tesco, we define Propositions as services, products or promises that deliver against a specific customer need. We sit right at the heart of the business, leading cross-functional teams to develop long and short term customer propositions for seasonal events including Christmas, Easter, Ramadan, Diwali, Back to school, Halloween and more.

You will be responsible for

  • Building seasonal propositions for events, that are helpful to customers, distinctly Tesco and commercially attractive
  • Crafting informative strategies to clarify the business opportunity, desired behavioural changes and concept on how to bring an event to life across our channels and customer touch-points
  • Using your passion for retail, customers and data to keep up to date with the latest customer trends and competitor activity to spot innovation opportunities
  • Analysing customer and financial insight, to make bold choices about where Tesco should prioritise investment for customers at key seasonal periods
  • Using your influencing skills and flair for storytelling to energise the business around your vision for each proposition
  • Presenting your event propositions confidently at senior governance forums with business leaders
  • Building positive relationships across the business, bringing together a cross-functional team to deliver each proposition across the 6Ps and leading engaged and efficient NWTs
  • Briefing Product, Insight, Brand and Execution teams as relevant to support proposition development and bringing your propositions to life

You will need

  • Confidence in distilling information and insight to make recommendations based on multiple data sources
  • Ability to innovate and find creative solutions or develop new concepts for trial
  • Strong presentation skills, and ability to present with impact and credibility with senior colleagues

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work! These include but aren’t limited to:

  • Annual bonus scheme 
  • Holiday starting at 25 days plus a personal day (plus 8 Bank holidays)
  • Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
  • Life Assurance - 5 x contractual pay
  • Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
  • Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click here to read more about the benefits we have available for our colleagues

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

Application process

Our office application process varies depending on the role and the level of experience needed.

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