Customer Proposition Manager - Value

Hours: 36

Salary: Competitive

Location: Shire Park, Kestral Way, Welwyn Garden City AL7 1GA

United Kingdom

Apply by: 24/08/2022


Customer Proposition Manager - Value

Shire Park, Kestral Way, Welwyn Garden City AL7 1GA

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About the role

At Tesco, we define a Proposition as a service, product or promise that delivers against a specific customer need. The Customer Proposition team sit right at the heart of our business, leading cross-functional teams to develop long and short-term customer propositions; creating reasons for our 40 million+ customers across the globe to choose more of Tesco more often. This role will craft customer propositions related to Value, helping guide Tesco’s response to the Cost of Living crisis

You will be responsible for

  • Building positive relationships across a wide range of departments, both within Customer (Insight, Brand & Proposition, Design & Communications), and across the Product Strategy & Channel teams
  • Keeping up to date with the latest customer trends and competitor activity to spot opportunities for Tesco
  • Analysing customer and financial insight to make bold choices about where Tesco should prioritise investment for customers
  • Digesting customer insight from multiple sources, and building clear strategies and propositions rooted in this insight
  • Influencing others to support in the building of propositions, and understanding the commercial, brand, and customer implications when building propositions
  • Using your flair for storytelling and your natural influencing skills to energise the whole business around your vision for each proposition - communicating your propositions confidently at senior governance forums with business leaders
  • Building positive relationships across all parts of the business, bringing together a cross functional team to develop and deliver each proposition across the 6Ps (Product, Packaging, Price, Place, People & Promotion) and leading engaged and efficient natural work teams

You will need

  • Confidence in analysing and distilling information and insight
  • Ability to make clear recommendations based on customer & commercial insight
  • Collaborative approach - ability to bring cross-functional teams together to achieve success
  • Proficient use of Microsoft Office applications – particularly Excel, Word & PowerPoint

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work! These include but aren’t limited to:

  • Annual bonus scheme 
  • Holiday starting at 25 days plus a personal day (plus 8 Bank holidays)
  • Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
  • Life Assurance - 5 x contractual pay
  • Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
  • Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click here to read more about the benefits we have available for our colleagues

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

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