Product Manager – Fulfilment Platform

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home, in store, on the move … anywhere in their world. With our unrivalled physical and digital assets and an ambitious investment programme, we aim to become the world's best multi-channel retailer.

Everything is underpinned by our continuous drive for the best tools and technology to deliver our vision. We’re driving innovation, evolving our product development process and transforming our technology to become the world’s leading e-commerce business.

We need people who share our ambition to deliver for our customers. We want passionate, talented and hardworking individuals willing to take the initiative and drive us forwards. In return we offer a huge challenge, strong support, a great team, an excellent benefit package, and significant career development opportunities.

Joining us means playing a part in defining; building and launching an ambitious roadmap of digital products that could affect the lives of millions of people over the years to come.

If that sounds exciting then we'd love to hear from you.

What’s in it for you

Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career-defining opportunities to all of our colleagues. If you chose to join our business, we will provide you with:

• Permanent contract from the go – as a sign of our trust in your abilities.
• Up to 20% yearly salary bonus – for employment contract colleagues only – based on both individual and business performance
• Extensive private healthcare - complex care package including a wide range of specialists, medical services and free flu vaccination
• Cafeteria & Multisport – subsidized MyBenefit cafeteria platform with option to use the funds on multisport card.
• Relocation Help - professional service to secure relevant working permits and other necessary documents;
• Learning opportunities - certified technical training and learning platforms like Udemy, Pluralsight and O’reily.
• Referral Bonus – You’ll get 4500 PLN for each colleague you successfully refer to work with us.
• Optional life insurance – wide variety of insurance options from our partner, available optionally at a significant discount.

About the Fulfilment Platform

Everyday hundreds of thousands of customers around the world order their groceries online from Tesco. The fulfilment platform drives the pick, pack and deliver part of the operation making it easier for in-store colleagues to serve customers.

The Role – Product Manager – Fulfilment Platform

As a Product Manager, you are responsible for managing a platform that serves the largest ecommerce grocery operation in the world with 1.5 million customer orders per week.

This is pivotal for running existing operations at scale like Grocery Home Shopping and Click & Collect whilst also being pivotal to industry changing propositions like Whoosh (Tesco’s on-demand grocery delivery proposition).

We’re looking for someone who has a history of delivering value to customers through SaaS provisioned platforms. You will be accountable for evolving and driving the platform vision & strategy, partnering with business stakeholders to set future direction as part of the wider business strategy. You will be writing user stories, creating backlogs and setting priorities. This role will best suit a strong technically focused candidate who enjoys working as part of a team, is well-organised, pragmatic and systemic thinker with an inquisitive mind who is motivated to make change for the better and, most importantly, puts our customers first.

If you want to come join our team and build some world leading fulfilment capabilities that serve customers, communities and our planet then let us know.

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures:

• Have complete ownership of a complex, strategic enterprise API involving multiple internal / external stakeholders and drive the Product strategy and execution for those APIs.
• Formulate the vision, strategy and roadmap for the set of products I own in the portfolio (product mix, new products, retirement of old products), and work with others in aligning the strategic priorities, dependencies and roadmap across the product portfolio
• Quickly build market knowledge and assess new product opportunities (gathering ideas, research, carrying out analysis, refining and prioritising new requirements)
• Plan and co-ordinate significant product efforts that have dependencies on multiple product and engineering teams
• Steer sprint/release planning sessions by work with my engineering counterparts to plan sprints/ releases that deliver maximum business value with the least effort
• Identify and drive improvements to the way in which product performance and service levels are measured to ensure product quality, reliability and security
• Manage the supplier strategy for my product domain identifying third party suppliers and business partners, and managing existing relationships
• Lead discovery work around a minimum viable product (MVP) for any new product/ feature, collaborating with user experience (UX) and engineering teams to prototype and validate a MVP
• Help the team in breaking down a complex piece of work/ epic into smaller, deliverable chunks of value that can be delivered faster
• Provide leadership and direction to cross functional team(s) on short-term tasks/ near-term priorities
• Provide support and coaching to junior Product Managers as well as peers
• Are accountable for the performance/ adoption of my product and work towards increasing it
• Contribute towards hiring/ building a great pool of Product Managers for my own and other functions

Skills Relevant for the job

• Excellent written and verbal communication skills
• A methodical/ analytical approach and great problem-solving skills
• Attitude and the aptitude to learn new product area/domain quickly
• Great presentation and persuasion skills
• Team player who could work collaboratively with other members of the team
• Ownership, responsiveness and commitment towards assigned work
• Strong decision making and prioritization skills, especially when multiple trade-offs are involved and faster decision are required
• Empathy and good listening skills to understand the needs/ pain points of your customers/ stakeholders
• Excellent facilitation to effectively facilitate requirement gathering/elicitation sessions with senior business leaders/ stakeholders
• Supplier management and negotiation skills
• Knowledge of Agile methodologies, writing effective user stories/ acceptance criterions
• Great hiring/ interviewing skills
• Understanding of User Research/ Design Thinking concepts

Experience relevant for the job

• Have proven success in working on unstructured problems, defining hypothesis, creating MVPs, running experiments and analysing results to drive data-driven decisions
• Experience and understanding of agile techniques to deliver world-beating API products
• Took multiple ideas (at least 1 new product/idea) from conception to go-live, through standard software product development lifecycle and got measurable success across defined KPIs
• Knowledge and experience of product management best practice and methodologies and strong technical acumen
• Driven experiments against defined hypotheses, created MVPs towards robust data-driven decisions on product improvements and their influence on product performance indicators
• Have shown significant improvement in your Product KPIs and helped a team set KPIs for new/ other products
• Effectively worked with senior stakeholders outside of his immediate product team to market the product and gather feedback and new requirements
• Technically competent to influence and understand the solution context and approach and aid engineering in estimating the complexity of work being requested
• Understands the impact Tech debt is causing, and the value Tech upgrades can bring in, and can hold objective conversations with your technology counterparts to prioritize it during any sprint
• Have great prioritization and decision making skills by and have made good decisions/ judgements around business priorities and resource allocation, etc
• Prior retail and ecommerce fulfilment experience would be a bonus