Product Manager - Customer Payment

Hours: 36

Salary: Competitive

Location: Welwyn Garden City / Farringdon

United Kingdom

Apply by: 30/09/2022

Product Manager - Customer Payment

Welwyn Garden City / Farringdon

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About the role

Our Payment product development teams are responsible for payment experience and processing for all Tesco markets globally. Our products are helpful, efficient, safe, and rewarding. Our portfolio of payment products include card payment readers and cash acceptance instore, digital checkouts, payment gateways, payment history, and our Tesco wallet. We enable innovation through a developer-friendly, omnichannel retail platform that is controlled, built and operated by Tesco.


The Product Manager will drive strategy and day-to-day execution for their payment technology product. They are a domain expert for Tesco, traversing team boundaries, managing trade-offs, and able to collaborative confidently with both technical and non-technical audiences.


The Product Manager is empowered to deliver with speed and impact. They will initiate product discovery and identify opportunities to deliver increments that are desirable for customers and colleagues, technically feasible, and viable for the Tesco business.


They will be obsessive about the role of payments play in customers’ lives and how payments impact customers’ overall experience with Tesco. They will combine market, internal and customer perspectives, to create the insights, strategies and roadmaps that focus their team on the most important problems to solve for Tesco customers.


The Payment product development team are a cross functional Agile team of engineers, product managers and programme managers, based within Tesco Technology. We work from office locations in the United Kingdom (London and Welwyn Garden City), India (Bengaluru) and Hungary (Budapest).


Serving our customers, communities and planet a little better every day.
Serving our customers, communities and planet a little better every day means we always keep customers at the heart of what we do, while also reflecting our responsibilities to the communities we serve and to society more broadly.

Customers: Everything we do begins and ends with our customers. By understanding our customers, we can anticipate and respond to their needs and expectations. As a Group we serve a wide range of different customers, in different settings, from retail customers through to banking, mobile, Booker’s wholesale customers, and dunnhumby’s retailer and supplier clients.


Communities: The role we play in the thousands of communities we serve is vital – whether it's creating good jobs, supporting local suppliers and producers, or helping local causes through our community programmes.
Planet: Our commitment to sustainability is core to our business. It drives our work across our own operations and our supply chain to reduce our environmental impact and support a healthier way of living.

You will be responsible for

  • Payments domain expert and well connected across the payments industry. A network that includes schemes, PSPs, and other merchant teams in non-competing markets would be an advantage.
  • Has delivered change in a Retail environment (in-store, online)
  • Leadership of an API or platform product to create new lines of business
  • Efficient in stakeholder management
  • Able to influence and guide partner product teams
  • Business process mapping, workflow optimisation, human centred design
  • Technically competent to influence and understand the solution context and approach (legacy, tactical, strategic) and trade-offs in software development choices 
  • Built scalable, resilience transactional services as part of a wider service orientated architecture for multiple consumers and front-end apps to use, e.g., Tills, Online
  • Demonstrates progress against Objectives and Key Results
  • Has taken multiple ideas through the software development lifecycle, from conception to go-live and ongoing optimisation

You will need

Product Vision and Strategy

  • Works across the market, industry, and organisation to drive product strategies
  • Knows the business strategy and is experienced in aligning their product vision to it
  • Implements and adapts product strategy
  • Implements an outcome focused mindset in the team
  • Strong technical knowledge

Product Methodology

  • Has managed a product roadmap
  • Experience of working in different flavours of Agile product development
  • Experience coaching others to lead agile ceremonies  
  • Strong working relationships with Researchers, Designers, Engineers, and Analysts
  • Experience providing direction to multiple product teams

Product Design

  • Uses a range of research techniques to deliver value
  • Uses personas effectively
  • Different design and testing techniques e.g., AB tests. Coaches others on what the results mean
  • Instils a test and learn culture that encourages innovation
  • Considers safety, security, and privacy from the outset

Delivery and Optimisation

  • Prioritises effectively
  • Makes decisions based on data 
  • Tests the riskiest assumption first
  • Delivers value in slices 
  • Manages dependencies
  • Keeps everyone informed, up to date and aligned


  • Collaboration: You work across the business to achieve shared success
  • Empathy: You build strong relationships with customers and colleagues
  • Responsiveness: You are agile in the way you think, make decisions and handle change
  • Resilience: You know your own source of energy and keep yourself fit for life

Innovation: You keep your eyes open so you can lead the business for the future

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work!  These include but are not limited to:

  • Annual bonus scheme
  • Holiday starting at 25 days plus a personal day (and bank holidays)
  • Great colleague discounts and deals, saving you money on everyday purchases, utility bills for the home and more
  • Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
  • Buy as you earn and Save as you earn share schemes
  • Opportunities to get on – take advantage of our ongoing learning opportunities and award-winning training to help you achieve the career you want

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move.  Our core purpose is “Serving our customers, communities and planet a little better every day”.  Serving means more than a transactional relationship with our customers.  It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves.  At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.  We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.  We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you.  Everyone is welcome at Tesco.

We have recently announced that we are moving to a more blended working week – combining office and remote working.  Our offices continue to be where we connect, collaborate and innovate.  Talk to us about how this can work for you.

Note: Should you be successful in your application, your employment will be subject to and conditional upon you providing your bank account details on your agreed start date.

Application process

Our office application process varies depending on the role and the level of experience needed.

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