Head of Transformation and Strategy - Online Fulfilment

Hours: 36

Salary: Competitive

Location: Welwyn Garden City

United Kingdom

Apply by: 02/12/2022

Head of Transformation and Strategy - Online Fulfilment

Welwyn Garden City

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About the role

You will be responsible for delivering significant projects and programmes to transform the UKs largest online fulfilment operation. With an in-depth knowledge of online fulfilment strategies and solutions, you will help define build strategy and create maximum value from the online operations. Understanding the benefits and limitations of different fulfilment models you will play a lead role in recommending and delivering new solutions and improvements that will enable a best-in-class operation. You will have a good understanding of online economics and financial models to be able to determine the right solutions that drive sales and profitability.

This role will be based out of our Welwyn Garden City office and will require international travel.

You will be responsible for

Strategy Consulting

  • Lead a team of project managers to develop new propositions and fulfilment solutions
  • Recommend appropriate solutions to develop and accelerate the online business
  • Prepare business proposals and presentations present to C-level stakeholders
  • Lead teams through business change and strategy development, coaching best practice for fulfilment transformation
  • Provide consulting support and/or deliverables to central and operations teams
  • Ensure that proposed benefits are tracked/realised
  • Manage financial performance of all project deliveries

Stakeholder Management

  • Maintain and seek out strong relationships with stakeholders throughout the change cycle keeping them informed of progress
  • Ensure high level of customer satisfaction becoming a trusted partner for stakeholders around the business
  • Regularly measure and review the ROI and value we are creating

Team Leader

  • Build and disseminate to the team an in-depth knowledge of fulfilment strategy and change management methodologies
  • Drive collaboration across Tesco in order to demonstrate a joined up consistent approach for the client to maximize value and to deliver against an integrated overall online plan.
  • Lead and line-manage project managers to ensure they each play their respective role in contributing to the overall plans, stakeholder management, customer satisfaction and change management

You will need


  • Understanding of the E2E online fulfilment journey including inbound, outbound and final mile solutions
  • Experience as a consultant or experience leading significant transformational programmes within a large company
  • Ability to build strategies, business models and business cases for ecommerce businesses
  • Experience delivering fulfilment transformation programmes ideally related to manual picking or final mile improvements
  • A deep knowledge of fulfilment solutions in the market, their strengths, weaknesses, and opportunities
  • Exceptional verbal and written communication skills, with experience in writing significant reports and deliverables
  • Ability to travel nationally and internationally




  • Relationship building and negotiation skills and / or experience in leading and improving fulfilment operations
  • Degree in Business, Economics, or a related field preferred but not essential
  • Professional change qualification (e.g. MSP, PRINCE)
  • Experience delivering automation projects

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work!  These include but are not limited to:

  • Annual bonus scheme of up to 45% of base salary
  • Car allowance of £7320 per annum
  • Holiday starting at 25 days plus a personal day (and bank holidays)
  • Private medical insurance offered through Bupa
  • Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
  • Life Assurance at 5x contractual pay
  • Buy as you earn and Save as you earn share schemes

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move.  Our core purpose is “Serving our customers, communities and planet a little better every day”.  Serving means more than a transactional relationship with our customers.  It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves.  At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.  We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.  We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you.  Everyone is welcome at Tesco.

We have recently announced that we are moving to a more blended working week – combining office and remote working.  Our offices continue to be where we connect, collaborate and innovate.  Talk to us about how this can work for you.

Note: Should you be successful in your application, your employment will be subject to and conditional upon you providing your bank account details on your agreed start date.

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