Lead Service Designer - Colleague Experience

We are looking for a Service Designer with an experience in Digital and UX projects. The ideal candidate can see the possibility in every opportunity - from large transformational projects on big budgets to the small incremental quick wins that will provide millions of our customers with immediate improvements. Together with our research and design team you will help to develop long term vision along with the strategy for the future of design in Tesco.

We’re looking for a natural problem solver with a passion for complex challenges and proven experience turning research findings into actionable product roadmaps. Someone who excels at sharing insight artefacts that inspire and aid user centred design.

Our ideal candidate has a passion for understanding people, their motivations, their behaviours, and the challenges they face; excellent observational and analytical skills, the ability to collaborate with other teams, and a relentless determination to do what is right for our customers and employees. We’re looking for an advocate for users and user research within Tesco challenging user experience problems that impact millions of customers and inspire others to follow suit. Someone whose experience will allow to work with minimal support and can influence business stakeholders with different backgrounds.

• Collaborate with Product and Technology stakeholders to map and develop the next generation of Colleagues’ digital tools and platforms.
• Uncover opportunities for service improvements and support business decisions through collaboration
• Work side by side with Researchers and Programme managers to develop service KPIs and design artefacts
• Understand, analyse, and map complex journeys and processes
• Propose research methodologies, collaborate to translate research insights into actions and support the planning of the product roadmap
• Work with multidisciplinary teams across the business to Identify core customer missions, create user journeys and experiences that let our customers and colleagues use our products seamlessly
• This role will best suit an individual who embraces unique skillsets of each team member and seeks team effort over individual achievements, is well organised, pragmatic and a lateral thinker with an inquisitive mind who is motivated to make change for the better and, most importantly, puts our customers and colleagues first.

• A portfolio that demonstrates proficiency in design across different mediums, strong story-telling skills, and the ability to communicate compelling user experiences
• A highly collaborative nature and a desire to work with those from other disciplines
• A talent for storytelling that manifest in strong written and spoken communication skills
• Mastery of the design process; for solving innovation challenges
• A passion for learning about the world, human behaviour, and the motivations that lie beneath the surface
• The ability to synthesise research into concrete recommendations and communicate them to business audiences
• A passion for conceiving, developing and prototyping solutions that delight consumers and create value for clients
• The ability to work in dynamic, often ambiguous conditions, both individually and in a team
• Technical proficiency with all the main design tools such as Sketch and Adobe Suite
• Adept at using the Microsoft Office suite
• Excellent design qualifications plus at least 5 years of consulting experience in Innovation, Design Strategy, Service Design, or other relevant industry.

We offer excellent benefits that help make Tesco a great place to work!  These include but are not limited to:

• Annual bonus scheme
• Holiday starting at 25 days plus a personal day (and bank holidays)
• Great colleague discounts and deals, saving you money on everyday purchases, utility bills for the home and more
• Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
• Buy as you earn and Save as you earn share schemes
• Opportunities to get on – take advantage of our ongoing learning opportunities and award-winning training to help you achieve the career you want

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move.  Our core purpose is “Serving our customers, communities and planet a little better every day”.  Serving means more than a transactional relationship with our customers.  It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves.  At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.  We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.  We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you.  Everyone is welcome at Tesco.

We have recently announced that we are moving to a more blended working week – combining office and remote working.  Our offices continue to be where we connect, collaborate and innovate.  Talk to us about how this can work for you.

Note: Should you be successful in your application, your employment will be subject to and conditional upon you providing your bank account details on your agreed start date.