Insight Analyst

If you enjoy reports and data then this is the job for you!
Our Quality team have a rare opportunity to join as an Analyst where you will be looking into insights of data consisting of refunds, reviews, and complaints and use that knowledge to make positive changes for our customers. The data will be mostly about our food products, producing really interesting findings!

The hiring manager for this vacancy is Mark Forrest.

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the
following provides an overview of the role’s key responsibilities and measures:

• Working with Group Quality Teams to understand the business priorities across different commercial departments.
• The ability to access and manipulate customer data as well as other data sources, to create meaningful insight which the Group Quality teams can react quickly to.
• The ability to convert that insight into clear priorities for different teams across Group Technical, through conversion of insight into a professional and clear presentation format.
• The ability to present insight clearly to different internal stakeholders, of different levels, always linking back to the category priorities.
• Investigating trends and drivers of Customer Satisfaction and Product Quality issues across all categories, and creating recommendations from that insight.
• Ensures effective and speedy reporting to different teams across Group Quality, around all aspects of Returns, Refunds, and Complaints.
• Supporting the broader Returns and Product Assessment team by always identifying opportunities to improve what we collectively do.
• Be competent at being able to apply different techniques to extract data, analyse that date, create insight from that data, convert that insight into a clear set of recommendations, and present back to stakeholder groups.
• Additional ad hoc activities to support the Returns and Product Assessment teams as required.

This role will best suit an individual who enjoys working as part of a team, is well organised, pragmatic and a lateral thinker with an inquisitive mind who is motivated to make change for the better and, most importantly, puts our customers first.

Operational Skills

• Root Cause Analysis
• Data Analysis and Insight techniques
• Strong Excel and database skills
• Decision Making and Influencing Skills

Relevant Experience

• General Microsoft Office Skills
• Presentation skills
• Working in collaboration with wider teams
• Ability to work under own initiative
• Self-motivated

We offer excellent benefits that help make Tesco a great place to work! These include but are not limited to:

• Annual bonus scheme.
• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus 8 Bank holidays).
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution.
• Life Assurance - 5 x contractual pay.
• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home.
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.

Click here to read more about the benefits we have available for our colleagues.

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.