Lead Technical Programme Manager (Online)

About the Online Technology Programme Team

The Online Technology team have led the way in delivering outcomes which is driving the transformation of the Tesco technology platform: We have significantly grown the number of customers who rely on us to deliver their shopping to their home or convenient location. We saw substantial increases in volumes and customers through the pandemic which tested and proved the scalability of the platform. These increases saw use regularly exceed over 1.3m orders a week though the retail platform.

The Online mission is to continue our growth alongside improving the customer experience. We aim to make shopping easy, saving customers time for the things that matter most to them.

The role we are hiring is to pick up on some of our larger scale projects we look to deliver this year working across multiple supporting technology teams at Tesco to deliver true step change in our online customer experience. We are looking for a passionate programme manager who can influence priorities and plan around dependencies to deliver value straight to the customer doorstep.

The position will be based in the UK - Welwyn Garden City and Farringdon, London

This role will report to Senior Technical Programme Manager, Online Programmes

As a Lead Technical Programme Manager, you will deliver complex, cross-functional technology programmes that support colleagues and help serve our customers better. They work collaboratively, influence Product, Engineering and business colleagues and lead the programme to deliver value quickly and often.

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures:

• Lead and delivery programmes with multiple business and technical risks that will impact the success of key Tesco business priorities
• Managing development: resources, influencing technical direction and coordinating the development of Technology and business facing products.
• Define and track performance against customer and business KPIs
• Managing Risks and Issues and influencing multiple dependent teams
• Establish new or improve existing delivery methodology to deliver the programme goals

• Create and track a plan to deliver the programme goals, including the technical implementation plan. Owning the release plan and stakeholder communication and weekly Governance
• Understand trade-offs in delivery,  using experience and influencing skills to drive consensus with our Business, Technology and  Engineering teams to obtain the best value and solution
• Able to foresee potential risks and issues, establish a process, facilitate discussion, and manage escalations
• Act on opportunities to adopt trends and new concepts in programme and product delivery
• Able to understand and drive a technical architecture to be able to foresee the impact on dependencies, delivery timelines and implementation plans
• Have good knowledge of System, Software and Data engineering and implementations best practices to appreciate delivery challenges
• Understand technology concepts, grasp new ones quickly and appreciate their implications on delivery
• Effectively manage major incidents, ensuring stakeholders are updated with the right information to drive the correct decisions
• Collaborate with the Product and Engineering teams to define annual budgetary requirements
• Build positive relationships with suppliers & external stakeholders to deliver software or professional services
• Coach peers and other roles, teaching where required, on methodologies and programme management tools and coach/mentor on leadership
• Take a leading role in the recruitment process and make final recruitment decisions
• Leading other TPMs in the team and coordinating their plans into wider programme plan
• Play an active leadership role in the TPM guild and community – proactively influencing capability and capacity planning for TPMs
• Have influencing skill using documentation and presentations as tools to find alignment across Technology and Finance stakeholders

As a Lead Technical Programme Manager, you will deliver complex, cross-functional technology programmes that support colleagues and help serve our customers better. They work collaboratively, influence Product, Engineering and business colleagues and lead the programme to deliver value quickly and often.

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures:

• Lead and delivery programmes with multiple business and technical risks that will impact the success of key Tesco business priorities
• Managing development: resources, influencing technical direction and coordinating the development of Technology and business facing products.
• Define and track performance against customer and business KPIs
• Managing Risks and Issues and influencing multiple dependent teams
• Establish new or improve existing delivery methodology to deliver the programme goals

• Create and track a plan to deliver the programme goals, including the technical implementation plan. Owning the release plan and stakeholder communication and weekly Governance
• Understand trade-offs in delivery,  using experience and influencing skills to drive consensus with our Business, Technology and  Engineering teams to obtain the best value and solution
• Able to foresee potential risks and issues, establish a process, facilitate discussion, and manage escalations
• Act on opportunities to adopt trends and new concepts in programme and product delivery
• Able to understand and drive a technical architecture to be able to foresee the impact on dependencies, delivery timelines and implementation plans
• Have good knowledge of System, Software and Data engineering and implementations best practices to appreciate delivery challenges
• Understand technology concepts, grasp new ones quickly and appreciate their implications on delivery
• Effectively manage major incidents, ensuring stakeholders are updated with the right information to drive the correct decisions
• Collaborate with the Product and Engineering teams to define annual budgetary requirements
• Build positive relationships with suppliers & external stakeholders to deliver software or professional services
• Coach peers and other roles, teaching where required, on methodologies and programme management tools and coach/mentor on leadership
• Take a leading role in the recruitment process and make final recruitment decisions
• Leading other TPMs in the team and coordinating their plans into wider programme plan
• Play an active leadership role in the TPM guild and community – proactively influencing capability and capacity planning for TPMs
• Have influencing skill using documentation and presentations as tools to find alignment across Technology and Finance stakeholders

We offer excellent benefits that help make Tesco a great place to work!  These include but are not limited to:

• Annual bonus scheme
• Holiday starting at 25 days plus a personal day (and bank holidays)
• Great colleague discounts and deals, saving you money on everyday purchases, utility bills for the home and more
• Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
• Buy as you earn and Save as you earn share schemes
• Opportunities to get on – take advantage of our ongoing learning opportunities and award-winning training to help you achieve the career you want

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move.  Our core purpose is “Serving our customers, communities and planet a little better every day”.  Serving means more than a transactional relationship with our customers.  It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves.  At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.  We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.  We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you.  Everyone is welcome at Tesco.

We have recently announced that we are moving to a more blended working week – combining office and remote working.  Our offices continue to be where we connect, collaborate and innovate.  Talk to us about how this can work for you.

Note: Should you be successful in your application, your employment will be subject to and conditional upon you providing your bank account details on your agreed start date.